Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, GB
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most We’re investing in our communities, to address local issues and create opportunities for everyone If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal. Log on to the portal: Visit MyAbri
Kay helped with my enquiry, very polite and kind, good costumer service 10 out of 10
I just needed to call to make an appointment for some repairs to be done and it wasn't difficult but the earliest appointment they could offer me was not for a few more weeks and I will probably need the repairs to be done before then.
This 1 star review is a generous analysis of Jon Clarke of the building management team. I first met Jon in July of 2024 when we were discussing issues of serious health concerns to the building residents, so bad they had taken the life of a residents dog, security issues, and sound transference issues within the entire building. It has taken me 9 months for Jon to even begin adressing these issues and what little progress he had made was reversed within a couple months of more negligence. Jon has failed to deliver on his duty's over, has caused serious communication issues that have set progress back on serious problems effecting all the residents health and quality of life. He has caused me alot of stress having to do his job for him over the past year and a half. Jon has been evasive and reluctant to communicate with me over the course of this process and forced members of abris fantastic customer service team to also have to clean up Jon Clarke's mess. Today I saw Jon Clarke face to face in the building and he was reluctant to talk about these issues and was very rude because he couldn't provide me with answers or even an apology. He kept telling me to keep my dog under control as a way to avoid talking about the issues I wanted to talk about and got angry very quickly, my dog was sat quietly and sensibly by his feet waiting to be given some attention through all of this. Jon Clarke has previously been into my home and met my very gentle and submissive border collie and even cuddled him so he knows my dog is the most well trained in this area, maybe in the whole town. At least that would be the case if he were doing his checks on all the buildings in the area right? To summarise, I feel this individual does not deserve the position he has been placed in and would better suit a role with less responsibility and somewhere he can learn a little compassion. He has failed the residents of this building, effecting thier quality of life and putting them all in danger. I personally have endured more than enough because of his failings and I've got feeling others have too. The couple things I will say in his defence is that abris systems of communication between departments are very poor and the path Abri takes to get things done is always the longest most awkward, I've had my fair share of these problems too.
All the maintenance people with ABRI that I have dealt with have been great. They come in do the job clean up any mess. The way things should be done.
Having continuous trouble with both front doors, was advised both would be replaced, contractor comes says only measuring for one, after numerous phone calls inspection arranged they don't turn up twice, last week carpenter and his mate show up replace screws, one door no different second door even worse have to slam shut, they seem to have cancelled the one replacement door, they've only been my new landlord since October, very poor service so far
A special thank you to Kevin for reaching out, identifying the cause of the login issue, and assisting me in successfully accessing my account. I also appreciate Myles from the Customer Relations team for his professionalism in keeping me updated and for taking the time to find out what repairs I’m entitled to by providing me with a copy of the leasehold agreement—something Silver Homes had previously not supplied. Thank you again for going above and beyond.
Peter was very knowledgeable and able to help . My issue was resolved. Very positive experience
Was on time , friendly and carried out the work in a professional and knowledgeable manner .
Issues with communal bin store, report to Abri homes who have done nothing since it was reported 4 months ago. Rats are now coming and going.
I’ve lived in my house for 5 years and only a couple of repairs required and they’ve been carried out within good time and by lovely employees. Our annual gas safety check is always carried out in good time and with friendly guys and recently some electrical work needed doing and Rich was lovely, helpful and friendly and this really helped with the anxiety I suffer at having people in my house.
Exceptional food and outstanding service nothing was too much for the young ladies who served us. Good quality food and portions are so generous. My son and I enjoyed our food after football and will certainly be returning.
A man called Jak came to mend post box very pleasant done a good job even emptied post box and brought the Letterston my door
I had an issue with my toilet which was leaking. Alaster fixed the issue quickly. He was friendly, helpful and he took the time to explain what he had done to rectify the problem.
Last tradesmen whom attended my property were excellent I was very pleased with how polite and efficient they were and highly professional
I had two lovely chaps at mine called Kevin and Tom to do some electrical work. They were very friendly and patient and when they had finished they cleaned up after themselves I would highly recommend them and would be very happy to have them do work again in my home.
I find Abri very helpful and understating with any query that arises. When I needed a plumber they sent Jason to my home, he was prompt, very kind, courteous and above all very professional. He fixed the problem in no time without difficulty. As soon as he arrived he was straight onto the job and you could see he is a professional plumber. He even took the time to answer my silly questions. I would like to thank Jason and the Abri team
The Abri operative attended on time and was smartly dressed and friendly. He carried out the work in a timely and efficient way.
Unfortunately I had a leaky tap that I couldn't mend myself. Booked the repair online without issue. I think it was just over a week. It was the cold water so I was not concerned and felt that was fair response time. Andrew, the plumbing engineer was a star. He took time to answer my questions around isolating the water and making repairs. Genuinely helpful and professional.
Great service
Arbi come to see my toilet 🚽 was not working that good so 2 guy come take out toilet give a good clean put back to together all working amazing, guy was very friendly and understand give me updated when they coming out so yeah very quickly service so a big thank you 🙂👍
