Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, GB
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most We’re investing in our communities, to address local issues and create opportunities for everyone If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal. Log on to the portal: Visit MyAbri
I have been a tenant for every more than 16 years since 2008 we used to call Swaythling Housing I have up and down with this company and Master has been mostly is good until I had a family then we have problems with overcrowding which is they are my landlords and we are four people living one bedroom flat seem to me no one care they always direct me to city Council Which is city Council of Southampton keep saying to everyone we don’t have many Housing so you have to wait only God knows how long over five or six or 10 years depends how lucky you and I have asked Abri To to help me they are not willing to help me
Great service from start to finish. The boiler was repaired, within an hour of reporting the issue.
I been a tenant of Abri since 2010 and I was very please with them recently 25/02/2025 when after I reported to them a blockage in the bathroom sink, they sent a trademan very quick, next day to fix it. Both Staff in Customer Services and the Trademan understand my problem and situation and happily quick resolved the problem. Very Happy, Thank You Abri!!
Good communication and very helpful
Overall poor response to phone calls & emails re my elderly mums account despite authority to discuss paperwork submitted. Told twice that Abri has the authority to discuss & given some info but other staff say there us no authority to discuss - seems the form may be misplced or not easy to find on their system. Meanwhile the repair to path in garden where my mum fell & injured herself is still outstanding approx 20 days later!..... ( an assessment was made apparently & follow- on work identified as needed) Only people to be interested & helpful have been Harvey & Keira Very poor service
Tracey was really attentive to my issues at hand with the property repairs I needed to be done. She made an effort to get all booked in an organized manner and it was obvious that Tracey did not mind extending a helping hand in doing so.
Recently our interaction with the Abri housing association has been excellent because of the kind & friendly staff & the quick rapid response to urgent repairs. We had a few repairs done which have been great just one more to get all our windows replaced as they deemed to be unsafe. But the person Neil came & checked them & said they will soon be done. So therefore for their sufficient & professional manner have rated them 5 stars.
Very good service from Abri. My job was compleated professionally and quickly.
I had to contact abri due to an issue with my back door falling off due to strong winds, the operator I spoke to was extremely helpful and insured the job was sorted the same day due to security concerns.
Gavin and his colleague came to fix our garden fence. They were considerate about the plants in the garden, polite and friendly. They did a fantastic job which looks perfect, cleaned up after themselves leaving no mess. Thanks so much, these things are really noticed and appreciated.
I was very happy with the service I received from Shay with fixing the leak in my airing cupboard. He was very polite and very helpful and left my bathroom clean an tidy after he had finished my repair
It was easy to arrange the appointment and the contractor, Dave, was brilliant.
Colin arrived on time and after ascertaining why several windows would not close correct, got on with the task. He examined every window and was able to correct the closing mechanism of every unit. Very professional, personable and left no mess!! Thank you ABRI, thank you Colin.
Polite and tidy men that built my fence really quickly and it looks better now than before.
Shocking service. Have only lived here 5 months and nothing is getting done . Our bedroom is full of mould and is damp our bathroom the same. Waiting on a new back door . Surveyor has been out agreed with all the problems went back in November and did nothing about them. Since then we have had endless people coming to look at the same jobs going back and then signing the jobs off done when nothing has been done and we are still waiting. We actually moved here due to my husband‘s mental health and anxieties which are now 100 times worse thanks to Abri Worst move I ever made
Simon came to my home to fix the central heating. He was friendly and polite. He told me everything I needed to know.
We had a lovely engineer called Aaron turn up to repair our non working radiator, he was on time, very polite and although the job was simple he came back 30 minutes later to make sure everything was fixed and fully working.
Ryan and Andy have done a good job and where polite and professional
Compliments to Myron and Jared who installed a fan in the kitchen, Very polite,friendly,cleaned up afterwards .
Abri sent their engineer called Kyle to our home to fix a leaky radiator, Kyle was very courteous and polite, one he fixed the leaky radiator he asked if we had any other radiator problems and a temp dial needed replacing, Kyle went and got the part and replaced straight away. Cannot praise Kyle enough. Great service.
