Company Details

Found the part for an optimist fire I needed easily. The price was good and the item was in stock. Delivery was free and the part was received within two days.

They kept me informed of any delays. Item was competitively priced and promptly delivered.

A very good supplier, am always satisfied

superberb service

excellent service, would def recommend UK Spares

I decided to try and fix my mother's fire myself because an electrician said he could not find a company selling the spare parts required. 2 minutes on google led me to your company where I found and purchased the buld holders I needed. 2 days later they had arrived and were fitted. Job done. One delighted pensioner (my mum). Excellent service, and have added you to my favorite's list. 5***** from me.

We wanted a replacement switch for a dimplex panel heater. Our local store telephone called the customer services/sales dept and was given a part number. This was double-checked on the website as being correct. The shop said it would be quicker for us if we ordered online, so we did. There was no image available on the website of the item, so we had to trust what we had been told and the text on the page, that it would fit our model. I fudged the delivery address, and when the first package got lost as a result UK-Spares very generously sent a replacement at no cost (thank you). But when finally both items arrived, it was the wrong part. An email to UK-Spares was replied to the same day (thank you again) with a different part number (which was now for the replacement of the whole timer unit), but there was no acknowledgement of my claim that the incorrect information was on the website. This made me cautious of trusting this new information so I ordered it from the local shop instead - it's easier to return if it is still wrong. (The shop felt so bad at giving me the wrong part No. at the beginning, even though it was not their fault, that they sold me the new part at a discounted price.) So the customer services seemed good (in responding to my emails quickly, and helping, etc.), but the website's lack of images combined with the wrong information being on the page resulted in the wrong part being ordered. (NB. I would have liked someone to have responded to my point about the page being wrong.)

First class website and delivery of the one part that I wanted.for my wall-mounted fan heater.

Product was good, delivery excellent.

I had an issue with an electric fire and after talking with uk spares they helped diagnose the problem and sent out the appropriate part. Friendly, helpful and correct part was with me 2 days later. Thank you.

no problems at all

The part was ordered on line and received very quIck and now fitted I did call to ask advice and the staff were very helpful

good and fast

My first purchase from UK Spares and the entire procedure was seamless from ordering on the web site on a Sunday evening to the text letting me know what time it was going to be delivered on Tuesday.

Highly recommend the company, the parts arrived promptly and as described

Online site easy to use. Item was received in good condition and arrived earlier than stated. Was very pleased with service and would defineately recommend to my friends.

good value . returns easy and simple . never had any problems

Richard really looked after me and overcame my mistakes Really excellent customer service

Item purchased, excellent. Good service, thanks.

Easy quick reasonable