Company Details

Upside. Looks great, Works a treat. Allows the use of the full house, very quiet. Seems very reliable, really nice and friendly staff. Stiltz does the lot nothing for the customer to do, except pay of course. Downside. Long four month order to installation time. (Covid and full order book didn't help). Crap local council planning staff.

We are very pleased with the result. My wife uses the lift regularly. It has made a great difference to her life. The installers did a splendid and tidy job and the end result is pleasing.

Excellent service from start to finish. We cannot praise the workman and their workmanship enough. Thank you.

Pre sales was great, as were the contacts we had prior to placing the order.sadly it’s gone down hill since. We waited ages for installation. Many folk came to survey the house, I had no idea so many were needed. I was not informed about any single arrangement. Those coming said this was a regular problem recently. 5pm the night before fitting was due they sent an email, not even a call, to say it would be delayed, despite the fact I’d double checked the week before and asked for confirmation in writing. The fitting team were polite and professional and cleaned up etc. They kept me updated and explained what was happening. Then when waste was to be collected, there were problems, more was there than was booked and paid for apparently. I phoned Stiltz to explain. They would phone back when they finished a call. I’m still waiting. I reported there are cracks in the ceiling which appear to come from installation, phot on file, but no explanation about options. The only proactive contacts we have had since installation a month ago was the bill, offering additional cover and marketing. However as we are waiting for a third engineer to address errors I didn’t feel inclined to go for more insurance. Variety of error lights. Another that we couldn’t have two people in our trio. Worryingly the lift was hitting the side of the sleeve. Now there is a judder and one of the Stiltz vibrates. We have only had it for one month. Disappointed doesn’t cover it. Keen to get the sale. But one it went to installation team a lack of communication. Difficult to get through to report errors. No one is standing back to say what can we do to make this trouble free. The lift looks good. The company has a good reputation. However the experience of arranging fitting and post fitting have been very poor in our experience sadly. We were offered a Stiltz lift installed by a third party that was cheaper and quicker, but decided to stick with the company. It’s too late for us, but would suggest others consider this as an option. This way you get the lift which looks good, and hopefully will work. But avoids the lack of communication and care we have experienced.

Well worth the money. Life changing for my parents

The lift has given us a renewed quality of life. It fits into our stairwell perfectly, and was fitted very professionally and efficiently by craftsmen. Easy to use, it is a great addition to our home, and we would recommend it unreservedly.

As I was finding the stairs very difficult and did not wish to move from my lovely cottage, I decided to look into the possibility of a lift. The first firm that came said it was not possible due to lack of space, but luckily the next day was the appointment with the Stiltz surveyor. No problem he decided - don't you love those words -so I now have my super lift. I found the whole experience top quality the workmen were very considerate. Highly recommended.

We have had the Stiltz Trio for a year. The design is very nice looking. But there are some operational issues that leave much to be desired. The 2nd floor "cap" or floor plug is lifted when traveling from ground to 2nd floor. When descending the cap drops into place to cover the hole between floors. Frequently the cap does not drop into place like it should when the elevator decends. I must physically manipulate the cap to pop it into place. Another issue is the lift makes an awful noise on descent as the roller guides travel. I am convinced it is due to poor alignment of the frame structure the lift rides inside of. If we had it all to do over we would have purchased a different elevator.

I can not believe just how much better my life is using my Stilts Lift so easy to use and no more falling on the stairs. I would recommend anyone thinking of a lift to contact Stilts if you want the best.

This will sound too good to be true but believe me! The company looked after us brilliantly. Communications and personnel are excellent. Office and site teams are efficient and polite. They keep appointments, let you know what's going to happen and when. The installation process is a bit noisy but they don't waste time and leave no mess at all. Our lift was installed four weeks ago and we love it

Great people to deal with it was a great experience from start to finish. Every phase from purchase to install happened exactly when they said it would especially when work men come in to a house with Disabled people living there.

The lift has given me independence and kept me in my home. It has given peace of mind to my family too. It was quite a wait for the installation however once the installation team arrived the job was done in a couple of days, with a follow up a week later. The lift is quiet and doesnt dominate the room - I send it up once I’ve used it, out of the way. The team were polite and a pleasure to have in my home. It is worth knowing that there is a maintenance charge per year for the lift. Thank you for your service and giving me my independence back.

I decided to buy a Stiltz home lift after my hubby died, he was my carer and my new life meant that I had to find different ways of making day to day things easier. I had a chair lift but found it difficult to get things upstairs. The home lift makes this so much easier. I can carry things in the lift with me. So yes my life had been changed for the better. Thank you Stiltz

Fantastic service From the first visit by a stiltz representative to the surveyor and the installation team . All work was carried out to schedule , installation team was excellent and work was carried out in a professional manner and the site was cleaned post installation all rubbish was removed and we had a full walkthrough of operation of the lift . Very happy with the product seems very well made. it has made a big difference to accessibility to the upstairs of our house would definitely recommend the product and the company

Very professional from start to finish.

Very good service ….excellent service and very competitive price. Excellent all round and we would willingly show interested people to view our new lift. Thanks again, John and Sheila

I’m delighted with my lift….it has changed my life for the better. It was a big financial outlay -but worth it! This is a quality product and installation was first class. The various staff in person and on the phone were efficient ,professional and very personable. I cannot find any fault with the service and I would highly recommend Stiltz !!

Purchased Trio+ Through floor Elevator for wheelchair. Fantastic professional job all round, sales, surveyors, project team, installers, after sales etc. Very highly recommended. Wonderful product, wonderful company to deal with. Graham, Bishops Stortford.

Very pleased with the service and the installation of lift and the guys that installed the lift only negative comment is we were not told how long installation would take although it was completed within the time frame.

First class professional build with no mess leaving a very attractive functional home lift