Jacob's Well Ln, WF1 3NT, Wakefield , GB
Operator was very very experiencesd. Knew what he was talking about, able to answer any questions I had. Three policys sorted very quickly and paper work is nice and simple. Will use again.
We have had contact with Rentguard for some years with properties owned by my husband and myself. I have always found your systems to be clear, efficient and very helpful. I found staff particularly helpful when cancelling. Overall you really do work like clockwork. Thank you. J. Maskell15
I had to change details due to the sudden death of my husband, and can only thank the staff at Rentguard for their efficient and prompt service on sorting my renewal.
Good prices negotiable. But too many exclusions in the policy.
Prompt with reminding, and in executing instructions.
Quick, easy and well`priced. Just what I was looking for
I had never rented out a property and Rentguard were extremely helpful. I was guided through the process regarding insuring the property effectively and efficiently by Samantha. She was very thorough and professional in her approach. Good job!
Rude and unhelpful. I'm looking to purchase a Rent Guarantee insurance but Yasim the consultant refused to listen to my to current situation and insisting I've to determine the 4 point check myself. If I could do that myself, I would have purchase the insurance directly from your website instead of wasting my time on the phone and being spoken to so rudely. Poor customer service and lack of knowledge even at the outset. After reading the reviews below, I've decided to look elsewhere.
Straight forward and efficient
Price was competitive, but would be nice if Rentgauard could offer landlords a combined policy for contents, liability and non payment of rent.
Although I have not had to use the insurance, the process of gaining the cover is very easy and the staff very helpful. The insurance does provide a very valued peace of mind.
Great customer service, friendly and efficient, offered me a great deal!
Very good customer service
Efficient handling of the insurance renewal
Awful claims experience. Over 2 month from submitting a claim to having a law firm appointed. Staff take over a week to reply to simple emails and the restriction on claims dedlines makes working with tenants to resolve arrears impossible
My enquiry was dealt with quickly and efficiently, the operator called me back after the bank holiday when he said he would and we then completed the transaction.
Excellent service.
I hope no one ever has to go through what we have . On a claim with this company. Absolutely bloody awful.
Poor service from start to finish. Departments that don't communicate with each other, happy to charge you for cover without telling you whether it's actually valid or not.
Very good and efficient
