Company Details

From the moment I entered the saleroom I was treated with the utmost respect. All of the people I spoke to were very well versed in their particular field, be it car specification, finance, offers etc. There was no pressure on me to make the purchase and I appreciated that. Once I had decided to buy the car it was plain-sailing. Every step was fully explained to me and right to the end when I drove the car away from the forecourt I was impressed by the attention given by the company.

brilliant friendly service not pushy sales people, very friendly .good deals everything explained .would recommend to all friends .lovely car,served by craig kane everything ready and went smoothly from start to finish.

The helpfulness of Alan, The Sales Rep, was excellent.

Very friendly and help I fully recomend buying a car from Jennings ford Nick Robinson the salesman was very helpful and profesional

Motability service from jennings ford was excellent.

ive dealt with jennings middlesbrough for nearly 10 years now . would recomend them to anyone . everything went smoothly and the car was ready when they said it would be . probably going back after i get back off holiday to buy a car for the wife .

I can only say I have never been dissapointed with this company. This will be my seventh new car with Jennings Ford. Colin and Stuart from Middlesbrough Jennings have been exceptional in their service towards me and I wouldnt think of going any where else. Thankyou Jennings Ford !!!!!!!!!!

Very happy with service

Part exchanged my 3 year old Ford KA which I bought brand new from this garage, after 115,000 trouble free miles.This time I bought a 1 year old KA with 9,000 miles on the clock. Because there was a private plate on my vehicle and some dual controls to change over it was 3 weeks before I got the new car.Whilst waiting for these weeks to pass and having signed the new agreement I received a letter from Ford finance about a missed payment on my old car, I still had 6 payments to go. Jennings had some how managed to forget to settle my previous car finance despite a new agreement being in place, it was then paid. Not a good start but hey no problems with my last car!! The day came to pick up the car and as we sorted last bits and pieces and I was shown how many checks the car had gone through before I was receiving it the salesman held up the spare, none remote key declaring the other was missing, but it wouldnt take long to get another!!! Despite having 3 weeks to sort this.Not looking good. Got in the car started the engine, sure I heard a knock?? Drove home with occasional, " I'm sure I heard a knock there". Turned engine off, definate knock. Rang and told salesman, " thats strange, surprised I never heard it when i drove it but pop it back and sure we will sort it". I had a look under engine that night and discovered a bolt was missing from the bottom metal radiator hose where it bolts to the subframe, put a bolt in, knock gone. :-) Got a call on the Friday before Christmas to say key was in so duly arranged to go in the next day. The heater fan was buzzing occasionally and it had a slight groan on the steering at low speeds so I was going to mention these item too. There for 8.30, explained other problems, car was whisked away and I had a coffee in the waiting area. 45 minutes later good news and bad news. Good news new key up and running, bad news spare key has been blocked, so do not use and we will be in touch in the New Year to programme a new one!!! They couldnt hear fan rattle or groan but to be fair they were a bit random. Drove home a bit happier :-) As the car is used for driving tuition I'm in it an awful lot and fitting in trips to the garage are very rare so I've coped without a spare key, no great hardship, and the other 2 faults have nicely grown louder making detection easier. Also the drivers seat now doesn't click into position without a great push or it frightens some poor learner to death when it suddenly bangs into place at some in-opportune moment!!! Got a cancellation this morning so drove 20 minutes to the garage to be told they are so busy they cannot come out to see the vehicle and I have to book it in for them to LOOK/LISTEN to these problems and then book it in again to get any problems solved!!! I was told even if I needed a bulb changing they couldnt do it until next week. I mentioned my replacement key and was told it was replaced on January 3rd this year!!! They will order another key and program it when my car comes in for the above problems. Not sure how they had confused me coming in and having a key programmed!! I have put off writing this review thinking that they will sort things out once I pop in and let them listen/look to things, then I book it in and all's rosy. Its not to be. The last car only had the first service done by Jennings then I did all the other's myself, its cheaper and you know whats done but obviously not everyone can do that. I'm always on a tight schedule with my work and I have never found a garage that understands this, even on that one and only service I didn't get the car back at the alloted time because they didn't have an oil filter for it in stock!!!!! Maybe I should have learnt that so long as you dont have to deal with the service department then alls good but if you do then I think its God help you. Purchasing the vehicle from the salesman was the usual 10/10 but its been all down hill from there. Sorry about the lengh of this review, it would have been much shorter for my last car lol but I hope it will help anyone purchasing a vehicle from Jennings to know what they could be getting into.

Second hand Cmax with all the trimmings, only down side is that 1 of the mirrors is faulty and the car will have to go back to have it fixed.

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Really good service, staff are happy to help and quickly resolved a minor issue I had with the car after taking delivery with no fuss.

Item arrived promptly, fitted in about 10 seconds.........Happy man !......excellent service.

I have had several focuses over the past few years and the new eco-boost engine gives this one the edge. I had great service from my salesman, who explained all the offers that were on offer. The offers, together with the excellent part - ex value of my old car were the main reason that I changed this year as I was going to hang on for another year. I have only had the car for a few days but so far so good.

I recently purchased a new Fiesta Titanium from Middlesbrough Jennings and the service I received could not have been bettered from the demo drive to the handover everything was spot on.

From the first moment I encountered James Downey at JenningsFord Gateshead I knew I had chosen the right dealership. His helpfullness, knowledge of the product and willingness to spend any amount of time with me was invaluable. Having had my previous Fiesta for 13 years and now moving up into the 21st centure(!) it was important for me to make the right decision and having spent time with James and going through all the information available, I was abe to make a concise decision which I knew I would not regret. His handover of the vehicle was excellent and I left the dealership with a full working knowledge of the vehicle. I would not hesitate to recommend anyone to JenningsFord at Gateshead and would hope that anyone using this dealership would be as lucky as I was to get James who made the whole process pain free and a happy experience. Regarding the car itself, it has exceeded expectations and I look forward to many years of happy motoring, but I am sure that if problems occur the dealership will be more than happy to assist. x

This was the first time I have purchased a car and honesltly, I was expecting it to be at best an inconvenience, and at worst, a stressful experience. I'm happy to say that neither was the case. Everything was explained very clearly by the salesman and there was no 'hard sell' or pressurising at all, which from a car garage was a pleasant surprise. He answered all of my questions and any that he couldn't he found the answer for me swiftly. We got the car at an unbelievable price (I think in the end we got about 18k's worth of car for 14k) and came away with a car we didn't previously expect to be able to afford. Overall the service was excellent. Only one point, and it's only me being pedantic, but with the sale happening quite quickly (over the space of a week) my car still had 3/4 of a tank of petrol in it at the point of exchange, so I would have appreciated a fuller tank in the new vehicle, but if that's the only complaint I can make then Ford have done pretty well.

They were very helpful and provided me with all the information I needed. The service was very good and bob and Keith who helped me find and sort out my car were very friendly and offered me all there knowledge to help me make the right choice.

I found the salesman Gareth great, helpful and professional. The whole experience of buying my first brand new car has been great. I absolutely love my new car & would recommend to anybody.

we arrived and were welcomed. would recommend jennings to anyone and would go back. thank you