184 Shepherds Bush Rd, Hammersmith, W6 7NL, London, GB
Zoolz is a market leading provider of cloud based storage. Our mission is to provide an affordable and secure cloud solution for businesses and home users. Our innovative platform is made with you in mind. The user experience is focused on simplicity, so you will be able to backup and access big data quickly and smoothly. If you’re looking for an efficient and innovative way of securing your data, then contact our friendly team.
No client for Linux based systems. The GUI is not so user friendly, no shared link or public locations. No idea regarding how reliable is to store secure data.
On windows, the Zoolz app dashboard window has "always on top" activated with no way to change it, so it keeps popping up when I am trying to use a different program, including watching a full screen video. Closing it will remove it for a few seconds but I have to kill it via the task manager so I can work uninterrupted.
Had a problem with an upgrade and the support team went the extra mile to connect to my computer and set it up for me. Works great,
Works well and fast and the Access to my Cloud-Data is very fast. If i have a question i go to Online-Chat and get instantly an answer.
Great Costumer care. Amazing prices. Just some little improvements to be done to the product, but this is the normal on-going process. I would definitively recommend!
They are so shady. You buy 1TB of space but they limit how many computers you can back up in that space. In my case, it was just 1) In my case I had a computer backed up on there, bought a new computer and then couldn't back it up even thought I had 99% of my space remaining. So frustrating.
My Zoolz account was allowed to lapse (I wasn't notified) and when I tried to renew it took me to the wrong Zoolz site and didn't update my account after I had paid. Ariel in support was magnificent and fixed it for me but for business critical cloud backup this needs to be seamless and we shouldn't need manual intervention to make it work. I have no issue with the zoolz backup service which is easy and seamless to use - the renewal needs fixing
Great app!! No problem with the app so far. Good job!
Fantastic customer service and patience when things don't work at first. Fixed the problem by using remote assistance quickly.
Zoolz home is the best solution to back up your files. Zoolz team will never let you down, help has been instant and excellent. Very recommended. Thank you.
Never had any trouble with the service and haelp has been instant and excellent.
Recomendo a todos..appp muito bom
I've used Zoolz since it began and have always been pleased with it. Customer service and tech support have both been most helpful, whenever I've had to get in touch. Zoolz and the Genie9 software apps are excellent.
Fast and professional service!
This is really good. I've never had such a great experience with anything like this before. Thank you.
It's a great configure-and-forget product. Downloading backed up files is really easy too. I also had to get the support to help me recently and they were brilliant - super efficient. My only nag is that it keeps prompting you to upgrade when you are low on space and there doesn't seem to be a way to tell it to stop doing that (I guess it's the business model). It confuses and worries the less IT savvy in the family when the prompts come up (the prompt appears for both admin and non-admin users).
One of the best apps out there right now
The service is super fast, especially after sales service even during the festive session. Manage to transfer my purchase to another account. Strongly recommend to anyone without hesitation.
No response from support but sales sorted this out within a day.
Good and fast service
