Company Details

Scam. I paid for the lifetime plan and they run away. They ask me to pay for another lifetime plan, lol.

Scam. What else to call it. Took my money for a lifetime licence and ran away after 2 years. And no, I'm not going to pay for another "lifetime" plan with your company!

There should be a class action lawsuit and people who paid for the Zoolz "life time" cloud scam should be able to get their money back

Do you want to trust your data with a company that may close down tomorrow? There are much better, much safer options that cost less. This company is unreliable and unethical.

Total scam. I purchased a lifetime plan just over two years ago, now they say they cannot honour the service they sold and not offering me any refund on money I paid. At least they should have decency to offer full refund when they are withdrawing their services for which they have charged customers. Why only refund orders under 12 months old? I was sold a life time service just over 2 years ago. All life time orders should be fully refunded.

UPDATE: as expected their response is generic. Class action anyone? Like everyone else got the email they are closing their Australian servers after unsuccessfully trying to force me on to a yearly plan after a purchased a lifetime. I will raise this case with the Australian ombudsman in order to get my money back plus compensation if possible. I will do this tomorrow some time. I'll include the case number soon EMAIL BrisbaneOFT@ justice.qld.gov.au with your complaint in to ZOOLZ practise

Total ripoff. Took our money for lifetime service and then cancelled it. They really don't deserve any business going forward. My company will not use them for anything except as a dart board.

Avoid this company. Your data is safe at Zoolz as long as they don't decide to kick your Lifetime plan out of business and to ask you for a different subscription on a yearly basis. I bought 4 Lifetime plans, and now I have nothing.

This company cannot be trusted. Lifetime licenses not worth anything. Last year they introduced a yearly fee for lifetime licenses which we were compelled to take to ensure fully functioning use of their service. Now they write to us saying sorry that they are closing down the Australian servers but we can pay for a business plan on our US servers with a first year 90% and then A$281.28 (probably more) a year.

Any litigators out there that would like to perhaps look into starting a class action?

I had a lifetime subscription and they say 7 years is good enough. But I can save my data by paying them more money. Sorry Zoolz you lied to me. If the product was not profitable then that was their mistake in pricing and my mistake in believing. Why would anyone believe you again and give you more money? Not me.

Same as everyone else. Whoever purchase the "lifetime", should be rolled into the new plan. You cannot offer a product and not stand behind your word. Dear Matt, Thank you for contacting Zoolz. We understand your frustration with the closure of our Home plans. We are extremely sorry for the stress and upset this has caused our customers. The effect the pandemic has had on our business, coupled with cloud storage costs being consistently driven up by large multi-billion-dollar enterprises like Google, Apple, and Microsoft made it impossible for us to continue to compete in the consumer market. We were faced with a no-win decision to make: either cease to offer Home plans or lay off a considerable percentage of our workforce. We thought we had tried everything within our power to make this as easy and stress-free as possible for our Home customers. Despite what some reviewers are stating online, and let me first say - we completely understand their frustration and anger - We are by no means a “scam” company and we did honour our lifetime deals for seven years. Even though we were losing money on these plans for the past two years, we continued to honour our promise. We can’t thank you enough for the support we’ve received as we grew our cloud backup service. As a business, nothing is worse than when you can’t deliver on your promise. For this, we are deeply sorry. Whatever you decide, we want to thank you for your support over the years as a Home user and apologize profusely for disrupting your cloud backup service. Regards, Zoolz Team Liana Anderson Sales & Marketing Officer, Genie9 | Discover, access and protect data the smart way with Zoolz Intelligent Cloud. Try it for free. BigMIND Zoolz & BigMIND Team The company accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. This message contains confidential information and is intended only for the individual named. It is strictly forbidden to share any part of this message with any third party, without the written consent of the sender. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. #ZlzHom00293431 Please note that this ticket will be automatically closed if you do not reply within 7 days. Your Last Reply Last Original Contact Reply From: M@tt Date: Tue, Oct 20, 2020 at 02:06 PM Support, I really enjoyed your service over the years. I feel getting the short end of the stick when you agree to "lifetime", not standing behind it. I feel you should standby the agreement and roll customers that are lifetime members in your new business plan. We were the ones that support this company and made it what it is today. Matt.

Same as the rest...paid more than the yearly rate for the "lifetime" membership only to get about 18 months of service. Everyone just received an email about how sorry they were but they either had to lay off staff or screw over the customers (I'm paraphrasing of course). We have a business as well and it has been a heck of a year, but our stance was to NEVER screw over the customer, even if it ran us out of business. Our view is that the customer IS the business, hence our choices. But Zoolz has decided otherwise I guess.

Sorry I could not give a zero bunch of stars. I’ve been able to upload files of several gigs - but can not download them. They close my ‘lifetime’ account with no ability for me to access my large files. Also, folders which add up to large sizes must be downloaded in pieces which makes checking for accuracy a HEADACHE!!!!!!

THIS IS A TOTAL SCAM COMPANY AND SHOULD BE INVESTIGATED!! DO NOT TRUST THESE PEOPLE, ESPECIALLY WITH YOUR DATA!! THEY TOOK EVERYONE'S MONEY AND NOW RUNNING AWAY WITH THE MONEY AND THEIR DATA!! LIFETIME PLAN = < 7 YEARS - HOW DISGUSTING!! FOOLZ ME ONCE, SHAME ON THEM, FOOLZ ME AGAIN, SHAME ON ME.

Can't honour their plan. Stay away if you don't want to loose your time, your data and your money.

I purchased this plan less than a year ago and just got an email this am telling me that they extended lifetime by 7 years...... Where is my 7 yr extension? If this is true the lawyers will have a field day for fraudulent continuation of selling unlimited home subscriptions knowing they were extending earlier subs but canceling at the end of that 7 years screwing and robbing new subscribers. Give us the 7 year extension from when we bought into your scam.......or refund our full amount since we won't be able to keep what we have stored after 2 weeks. Businesses should run like hell away from this fraudulent morally bankrupt company. You have been warned!

From an email received this morning: "Despite what some reviews are stating online, and let us first say - we completely understand their frustration and anger - we are by no means a “scam” company and we did honour our lifetime deals for seven years." If you're not a scam company, why have you blocked angry customers from Facebook? You've also disabled the comment option on LinkedIn. If this doesn't stink of covering something up, I don't know what does. And thank you for honouring your lifetime deal for a whole seven years (great if you're a hamster). I've got USB flash drives that still work after 20+ years. I think that says it all really. And your 'replies' to all of the angry review on here are just a lazy copy and paste job. How do you expect businesses to trust their data to you? Now… cue the generic response from Foolz, sorry… Zoolz.

Scam, don't get anything from them. Had a lifetime plan with them, but they can't honor it. The reply has no sens. Nice copy paste by the way

I paid for a lifetime subscription. About 3 years ago for 1 or 2 TB cloud storage. Now suddenly I get emails from Zoolz that they stop tis service and will delete all my data, giving me 2 weeks to download my data. This is rather impossible, because a lot of it is in what they call "cold storage" that means it will take forever to download. Besides the fact that they cannot be trusted for the things they promise ( lifetime cloud storage and safety ) and that this is a form of theft of money, they just delete ALL your ( backuped) data!! Just why you wanted a cloud storage in the first place!!!!! This is criminal! Never do anything with this company. It is a scam!!!!