Elixir House, NW10 7SF, London, GB
Quick and easy to follow the instructions and paying for the purchase, communications via email very clear.
Excellent service! Very easy process and everything is well organised with very clear instructions. All managed on an online account. Incredibly simple but very effective.
Easy to deal with very professional these guys know there stuff if your a seller or a buyer you will get a good result this is a one stop shop for whiskey lovers.
The whole process is quite simple. Like any other auction you choose what you want to bid on, place your bid and chose an upper limit and then wait. You are given daily updates on the auction lots when you have been outbid and gives you the opportunity to bid again. Should you be lucky enough to win you are told exactly what you need to pay, including commission and P&P. The rest is done for you so sit back and wait for your winning bids to arrive.
I was able to bid and go back and forth to the lots on auction in a smooth way.
Prompt well packaged service
Easy transaction, quick delivery, all good
Fast delivery, well packed items
Everything is going well but the commission price is to high.
Did not like having to chase for payment. But also do not like the fact that Whisky.auction makes more money when payments are late from buyers yet passes none of that penalty to the seller.... and probably earns interest on the sellers 'held' payment. Working on 5% interest it soon adds up on large sums held. Also a lot of your competitors do not charge sellers a commission.
Fast and efficient service and delivery
A really good fine and rare whisky auction site. Simple to use and to bid online on the lots, and with an excellent post-sale delivery service. I’ve been using them for some years now and still very happy with the way they look after their customers. Thank you.
quality....
Their packing is superb & delivery cost
The standard of whiskies is excellent and the service you receive as a buyer is 2nd to none .
Only my 2nd purchase so far but great communication, no hidden secrets and descriptions are spot on. A thank you to Diana who packed and protected my 21 year old in an excellent way! Keep it up guys!!
no good at all, disappointing service.
5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better than your estimates. Outstanding service administratively. Awesome software. Easy to use and follow. Meteoric reporting of outcomes. Prompt payment. I am glad you haven't asked me how you could improve...that would be a challenge... Overall: very well done. Many thanks. I'll be back.
Excellent customer service. Really easy to do business with. Made the whole experience stress free. And I was happy with the results
Good whisky auction house, I am a regular bidder.
