Company Details

Very smooth and easy process, fast turnover. And above all good

Overcharged and difficult to obtain payslips. The exact two things that you need in an umbrella company are fair pricing (it’s an automated calculation) and a payslip so you can see and prove you’ve paid tax. They fail on both. They overcharged me - they bumped up my price without telling me and tried to tell me I was wrong when I called customer service. I had to call and call to get someone to listen to me. Their portal is clunky and outdated. It’s so slow and you can’t bulk down load payslips. You have go in and download one by one. I had to email the customer services to send them to me. The portal literally tells you it might take a minute to download. I hat paid weekly. It’s 2024 but you get 2015 style buffering. They clearly are offering the absolute minimum they need to, for the maximum profit. No advice, no extras nothing. And £40 quid a week. So not cheap. Just left them for another company and I’m just so annoyed that companies operate like this. They rely on contractors being super busy. It’s an invisible expense that just happens every week, so it’s easy to forget about. Oh, and when they finally did refund me. They still underpaid me and I had to battle to get the full amount. They hadn’t bothered to check the start date of when they had overcharge me. I had to spend hours doing the calculations which is how I knew they were wrong. You cannot trust them. My advice - DO NOT USE.

Thank you very much all your help today . Everything was explained to me in a professional way . The response to my query was quick and efficient . Thank you Rishath

Just had a lovely call with Rishath! Fabulous service; efficient, friendly with an easy to follow explanation for my payslip query. Thanks Umbrella for the continued high level of service I receive from the Customer Service team. You should be very proud of them!

Helpful company :)

Mollie was very friendly, thorough and helpful.

the service provided by Oscar was very quick and efficient which made the process a lot easier

Mollie@Umbrella has been so helpful by setting up all the necessary information to start my new job. Her customer friendly approach, experience and knowledge about her job made it so easy to complete the process.

Highly recommended. Over 2 years of experience with Umbrella now. All my enquiries and requests for help have been answered swiftly and effectively. This applies to anyone I make contact with at Umbrella.co.uk

Very helpful with clear information being provided

I needed a document for a new job and Roisin could not have been more prompt or more helpful! Really refreshing to get customer service like this! Thank you Roisin!

Cameron Young gave me a call today he was very clear on the information he gave. He was friendly and very helpful. He answered my questions. Overall I would say he has very good customer service skills.

Great service from Umbrella.co.uk. Liam and Josh are efficient, reliable and always on hand to help with any issues. Outstanding.

Advisor talked over me constantly didn't listen to what I was trying to say. Following my call I have decided to take my business elsewhere, I refuse to pay a company for bad service. Unable to access payslips for months, it's taken two day to sort out the issue. I only gave one star as you can't right review without giving a star, as u wouldn't have given you one star.

Many thanks to Oscar in customer services who was able to resolve my query straight away. Polite , friendly and professional

Quite possibly one of the worst Umbrella companies Ive had the misfortune to deal with. From Tax issues that didnt get resolved to general service -Just so unfriendly and cold. Im with a far superior Umbrella company now-would never use this place again. *Update* The copy and paste response they provided is typical of the high handed 'we are brilliant-Its you not us service I received. Relieved to have gone. The Umbrella Im now with actually call you and talk to you and give customer service.

Roisin helped me to resolve a query very efficiently and quickly. Much appreciated!

I have been working with Umbrella.co.uk for a few years now and am always impressed by their utmost professionalism and care for their clients / candidates. In particular, Dexter and Roisin deserve a mention due to their incredibly helpful manner. Umbrella.co.uk is a professional partner, not just an umbrella company.

My experience of umbrella thus far has been a professional and respectful experience where the advisor Hannah was very informative and polite. Overall I am hopeful that they are one of the good ones.

Really helpful and quick to respond to emails. Roisin came back immediately to resolve my query.