Company Details

Made contact online through the live chat. Was very helpful and quick in responding and resolving my request.

Very prompt and polite. Did what she said she would do right away

First class service from Mollie getting me set up so quickly

I can't thank Dexter and the team enough for the support over the years. Having a fully compliant payroll provider that we can rely on has really enabled our business to develop. Thanks!

The call was answered quickly and the support was polite, patient and efficient. They were helpful in finding information to add onto forms and made further enquiries about my request. Very satisfied.

Excellent customer service from all team members and in particular from Rishath Hoque-Rahman. Prompt, friendly responses received and query effectively answered and resolved.

Umbrella.co.uk and the team are a great bunch of people helped me to start my own company. The process was very informative, user friendly and quick. Was a client with them 2 years ago and now here Iam for the 2nd time. Seen a great impact how they nurture an infant like myself. Kudos this time to Rob, Tom and Teighan:) wishing you everyone a great success and really professional and motivation to work with you lot! Many thanks Siva

Great service from Nicolas Hartley. He was patient and considerate and resolved my issue with ease.

I was trying to access my first payslip on a new contract. I phoned Umbella.co.uk and Oscar in customer services was a great help. He understood my problem straight away and arranged a password reset so that I could access my payslip. Thank you, Oscar

No - it absolutely was not addressed with a full refund on the same day. I’m going online to tell my story so that others can see my experience. I had to go through my own accounts and call you up again to tell you that you had only gone back as far as the current financial year. The overcharge had gone back further into the previous financial year. That cost me an entire day. No compensation for that. That’s just my bad luck. You have one job. You charge double what others charge. And your back end system is basically unusable. This is not visible until after the service is set up. Getting a payslip is slow and challenging with the ‘it can take up to a minute’ circle of doom to get the next payslip. In 2024 that’s basically a broken system. For £40 pounds a week that’s £2k per year. Zero financial advice. Zero value for money. Just tax and margin takers. No added value.

Not going to lie, this has been the most easiest transition with work I've ever had. So helpful, on the ball 100% all the time, any query's or questions have been answered/dealt with pretty much straight away, I have had no dramas at all. Thank you to all the team that have helped me in this journey. Much appreciated. xx

I reached out to Umbrella for support, and Roisin Mills, the Umbrella Customer Service Advisor, exceeded my expectations. She was friendly, personable, and highly professional. Her exceptional service truly stands out.

i've been on the phone making my registration by phone and the gentleman was very helpfull

Great company, smooth onboarding, Hannah is the best.

Very efficient and friendly staff. Nice being with Umbrella company. Simply the best.

Umbrella.co.uk customer service is really great and they always respond swiftly. Its great to work with them.

Paul C provided fantastic customer service today, much appreciated!

Rishath Hoque-Rahman was extremely helpful and friendly with my query thank you. Good company to deal with and I will continue to do so.

I have had a great experience so far as all the advisors I have spoken to have all been friendly polite and very helpful and reassuring.

Never used thus company before, but the service was amazing. We'll spoken and very clear what they would.be doing and providing for me.