Company Details

The service and explanation of Umbrella has been exceptional. Very professional. I highly recommend them.

Rishash, was a great help today, quick response to a question. Highly recommend Umbrella.

I was helped by Nicolas Hartley in the Customer Service team, and I have to say that he is always so professional and helpful, and also he responds when he says he will (e.g. when he promises to email a required document).

I was helped with a small issue by Rishath Hoque-Rahman who advised me on a small change of policy within expenses. Rishath was friendly, professional, communicable and very understanding. A great face for the company.

To be honest, I had to contact the Umbrella Company when there was an issue with my wages and pension. To be fair this was not caused by the umbrella and to be fair to them, this was not an easy thing to sort out. However, then there was Rosie Mills within customer services, who just went above and beyond guiding me through the error and ensuring that my salary and payslips where correct. Rosie stayed in touch with me throughout this, until she was secure all had been resolved, and she kept me informed every step of the way. Since then Rosie has been my go to contact since, as she is just so helpful. I know in the customer service role that she does, that she has gone above and beyond this her to support me and why I have written one of these things for the first time. I have used several umbrella companies in my long career, however when things go wrong with submissions or hours, which is not my umbrella's fault, then you want someone who can put it right and Rosie did. I can not recommend this Umbrella Company enough, and since the glitch not caused by the umbrella, my wages have been correct and on time every week, which is all we want. Thanks, I think Rosie Mills is the TOPS!! .

Excellent support and superbly fast and efficient staff! A particular thanks to Nicolas Hartley for all your help.

I received a quick & helpful response into resolving my query regarding my non payment.

Thanks to Rosin Mills's prompt response, I now have a crystal-clear understanding of my Pay Slip regarding my Holiday pay and can plan better.

Roisin was extremely helpful.

I've worked through Umbrella.co.uk for over 2 years now and found them a very good umbrella to work with. Just now, Roisin answered my question on holiday pay and explained everything very quicly and clearly. I'd definitely recommend Umbrella.co.uk.

I would like to say a BIG thank you to Laura R. who went over and beyond to help me navigate and understand some of the issues I had with understanding my payslip, and accruing holiday paid and how to work out my deductions. I know it may sound silly and minuscule, but she simplified everything for me to which I'm hugely grateful for. So Thank you Laura R.From Dion G

My experience with Nicholas Hartley has been amazing.He really made an effort to explain to me my options.I did not receive this level of advice from others but I would really recommend him.

Laura was friendly, courteous and efficient. As promised, she called me back quickly having investigated and resolved my query. 5-stars for super Laura!

great people, they work really hard with my employment agency to ensure i get paid correctly.

Nick was amazing and very helpful l. Would recommend the umbrella.co.uk. Much appreciated for the help and service I was given

Umbrella (Paul Cooke specifically) helped me with such speedy advice and responses :) they've been nice to work with opposed to other companies that leave you in the dark. I needed some documents and they helped me promptly.

Nicolas Hartley - excellent Advisor, helped me to resolve my underpayment queries efficiently, was extremely polite, knowledgeable and very helpful, he even offered me to contact him direct via email for any future queries, thats what I call an excellent service!, a great team member, Thank you Nicolas, really appreciate your help and time.

Mollie has been so supportive, patient and has explained how Umbrella.co.uk works in a way you can understand. I have struggled to fully comprehend the differences between PAYE and Umbrella until Mollie broke it down. I have come to the right decision with her support and guidance. Thank you so much Mollie ☺️🫶🏽

good rate, clear info, very professional.

Once again Nicolas was really helpful. I'm still finding my way using an umbrella company and I appreciate his patience with my questions!