Company Details

Mollie made my experience great. The first time we spoke she went above and beyond for me and I was a new member. Made me feel valued and a priority. A credit to your company. Thank you Mollie

Mollie called me to discuss the company who would be working with me. Despite having worked with several umbrella companies before, I was able to explain issues I had experienced previously and Mollie helped me to understand why these problems had happened by explaining what previous companies had done and how umbrella.co.uk did things differently to avoid any problems for me in the future. Mollie explained things in a way I could easily understand and gave me real answers not making any promises she couldn’t keep but being honest with how we would work together which I really appreciated after having been let down by umbrella companies in the past. She has made it clear I can contact her any time I need and she will be available where possible to answer any questions. I feel very happy to be working with this company and with the immediate rapport Mollie built with me professionally and making me feel comfortable.

Mollie is a really helpful advisor and provided a quick and easy process to get me set up.

I've just been through the application process with Hannah K, she was knowledgeable, easy to talk to, ready to answer questions, and fun to engage with. She gave me the run down on what to expect and how the company works - which is important as I am from a different country with a different system.

Liam is absolutely brilliant! So helpful with any queries I had when starting my new job role.

Oscar was a pleasure to speak about releasing some of my holiday founds , he was an absolute gent and the process was quick, simple and efficient Thank you Oscar Michael

Great service and very helpful and really nice person to talk to

Great information and on-boarding service from Hannah!

Excellent service and clear information provided over the phone by Hannah Kilgour

Oscar dealt with my query efficiently and was very friendly and professional to deal with. Keep up the great work Oscar

Good customer service all my inquiry are handle by a real person this is so helpful as real people can deal with all kind of situations. Almost everyone has been helpful, clear and dealt in a timely fashion. also payment have never been late.

Called to ask a question. Rishath was very friendly and helpful. Rishath was very efficient and dealt with my enquiry and called me back to explain what had happened.

Very helpful and professional.excellent service.

Where to start with Umbrella.co.uk? As a new contractor I had the joy of using an umbrella for inside ir35 work. First month was all smooth sailing then the HMRC messed with my tax code and it totally broke their payroll system and brains. For one, they're using a subcontractor called Breezy pay Ltd who you will be delighted to know is dissolved and their current version is going to get struck off company house. They don't do any payroll in-house and it shows, I wouldn't be surprised if they're not even accredited. They refuse to budge on payroll being incorrect. For example, when I got my tax rebate they claimed I owed them it back! Adding it to my tax total from HMRC. I provided the print outs, screenshots..you name it and their answer was to call me confused. The only thing confusing is how this money making racket is allowed to continue. They also love to cite how they're compliant with HMRC and will likely respond to this review with that but even if you shove HMRC documentation in their face they will act like it doesn't exist whilst blaming them for your payroll not matching up with HMRC records. According to them, I make less money for working for more days. Work 15 days? £634 tax. Work 20 days well hold on! You're paying over £1600 tax, that will teach you for earning more money and having an HMRC record showing you should have only paid £820 tax. My only recourse after speaking to dumb and dumber is to report them to the HMRC. Also the FCSA have been alerted to their practices and hopefully that leads to them losing partnership status. I'm pretty sure these jokers couldn't even get drunk in a brewery. Avoid if you treasure your sanity and to whoever responds to my review, I hope the HMRC fines you 🫵 Update: to debunk some of the nonsense they have replied with. They can't explain the tax as its not correct on their system and rather than admit they have a payroll error they blame the HMRC. They use Breezy pay LTD and it isn't done in house, you'll see it on your payslip. I spoke to 3 different advisors at HMRC and all have told me to report umbrella.co.uk to them as they have not asked for the tax amount shown on my payslip. I've shown them the evidence from HMRC showing the tax amount they asked for and they refuse to engage with it 🤷🤡

Very helpful staff, especially Paul Cooke whom went out his way to help with any issues or queries.

Scam..... do not use theses pay your own money with you're holiday pay an only pay min wadge use youre oen money to pay u the rest an state its the law but can't tell me what one Daniel Bates listens to calls an don't tell you he is there listening the customer service tell you to read properly when you tell them you're dyslexic.. wouldn't even give them a star but have to to leave a review all around experience I would rather s#it in my hands an clap then use this company again absolutely robbing people c#%to

Really great service with a friendly and helpful member of the team, Hannah. Everything was explained clearly and concisely with any queries answered in an easily understood way.

Paul Cooke saved the day! He helped me efficiently and professionally! Thank you Paul, I shall ask for you by name when I next contact the company! Vanessa Bingham Head Teacher

Prompt response to my query. Very good customer service.

Great support