Company Details

Robert was really helpful, providing guidance on how umbrella companies work, assisting me on calls, and being available to speak to carify any issues as they come up. Really good Robert, thanks. George.

Stay away from this ripoff company! I used them when I worked with an agy. They will deduct and overcharge you and refuse to send you payslips to explain deductions. I gave up ringing them because they won't pick up the phone. When I did complain to my agency - they told the agency they will call me back and sort it out. What they instead do is make a flash call that won't ring longer than 1 second. They follow it up with a bogus text saying they have been trying to contact you and to please contact them on the same number they never pick up. This is easily the worst Umbrella company I have ever used and trust me I have used over 10 when contracting. Oh and dont be fooled by the 5 stars - when you 'sign up' Rob 'the sales man' will try and charm you to leave a 5 star review,

TERRIBLE. DO NOT USE. They don’t pay you on bank holidays which is fine, but they don’t even tell you the next payment date/answer calls/emails - steer clear, anything is better than here.

Calling round for quotations, I've spoken with at least 5/6 different umbrella companies. The agent I spoke with here at umbrella.co.uk was impeccable at explaining how the service works. And whilst I won't mention other companies I've contacted, I can say Robert was more detailed and knew the answers to all of my questions. Which has left me feeling confident to entrust umbrella.co.uk with my wages! Once everything was explained, the registration process couldn't have been any easier/quicker. All supporting documentation was provided, along with links to HMRC where all information provided by Robert could easily be verified. Thank you

Expensive, not paid on time and still on an emergency tax code! Repeated calls and emails from myself and my hiring agent appear to have little to no effect. Steer clear at all costs. Further to Umbrellas recent reply. No you did not pay me the same day. And you stopped responding to email from both me and my agent, whilst holding onto money that had been paid to you by my agent. You still haven’t provided me with my P60 or P45

Sweet clear of this company. Woefully bad. They charge a fortune compared to other companies. They never answer the phone. They pay you late there system is terrible. They promise arranged payments at a time when there shut. So you cannot question it. When I say woefully bad. I really mean it!

Made a mess of income tax even after repeated requests both before and during employment. Wouldn’t use again.

This started as a 1 star review. I spoke to someone whom I hope hasn't been there very long by the name of Rob who insisted he'd call me back the same day. (HA!) I had to call THEM and luckily got a lovely member of staff by the name of Katy to help with my illustrations and queries. Overall I believe the company is fit for purpose. However they may want to review their hiring policies as due to the random nature of how intelligent their staffing is, I can't commit myself to this company.

Amazing service, very reasonable margins. Always available to clarify any grey areas. Highly recommend them as the Umbrella partner. Special thanks to Rob! Rob has been very helpful and quick in getting any responses in time. Cheers!

I am new to consulting and IR35 after 30 years of various employers. My recruiter recommended umbrella as one of 2 companies that they recommend. I randomly went with Umbrella and was glad I did. Robert C is a legend and explained this new world to me together with projections and how it all worked. I had to work a 3 months notice in my old job so called Umbrella 3 months later to sort out a pension. Robert C recognized my voice even though we had not spoken for weeks. He diligently explained the pension and again did projections on the fly. He really knows his finances and how to maximize them within the tax laws. Highly recommended.

Lauren and her colleagues are consummate professionals. Whenever I have had a query, Lauren has always replied promptly and dealt with the matter perfectly. I have never had an issue with Umbrella.co.uk and fully recommend them.

Fast and efficient. I have had no issues with Umbrella at all. I have received all payments on time and experienced really positive customer service. I would definitely recommend!

I thought I’d wait for firsthand experience of the firm before providing a review. After being with this firm for a while I have received, poor account management, wrongful advice, limited access and overall poor service. I would sadly concur with other reviews here that as an Umbrella firm they are pretty dismal. Overall there seems to be no ownership to get things better or indeed improve. #hmrc #poor #standards

The team over at Umbrella.co.uk, especially Nicola Worthington, have always been very helpful, professional and prompt with communication and queries when I used them to help establish and look after my Limited company.

It was nice to work with you guys

Great service from Nicola Worthington & team. Always prompt with responses and reminders. Very professional.

Lauren was very helpful and supportive. Lauren is the great ambassador for the company. Thanks again for your help.

Very pleased with the service. Paid on time every week and all queries dealt with properly. No hesitations in recommending as an umbrella provider.

My experience was one of utter incompetence from the outset. I guess it they're probably ok for basic payroll but, if you want anything slightly more advanced, you'll probably struggle. They regularly forgot to pay my salary sacrifice and then failed to make the promised corrections, as far as I can gather, because they simply forgot. The process to finally correct the salary sacrifice mistakes took several months of failed attempts of running the payroll incorrectly. Finally, everything was corrected and I left only for the P45 I was sent to be completely incorrect. They also advised me that they weren't ignoring my emails but they simply didn't receive all of them. Everyone else I know gets the emails I send. Credit where due - the lady who does the salary sacrifice, despite all of the above, tries really hard to provide a good service. My assessment is that, for anything out of the ordinary, they just don't have the knowledge or processes to be able to cope... which is scary because they're being entrusted with a lot of your money!

The service received was great, would recommend