Company Details

Hannah was extremely wonderful in dealing with me today. She answered my queries satisfactorily and carefully explained the conditions of my impending contract with Umbrella.co.uk, quoting relevant and pertinent figures with overall illustrations to my request. She was lucid in her presentations and demonstrated clear knowledge and understanding of her role. I found her to be impeccably able and concise. She possesses a professional approach to doing things and her communication ability is awesome. She was quietly quite convincing too.

Excellent service and a big thanks to Oscar who went over and above to resolve an issue

Very helpful and obliging staff. 5 star service

Without consultation or warning I was issued a P45 and my pension was closed down even though I remain an employee. It has been nearly two weeks and I am still trying to get the process reversed.

Rishath was perfect regarding help with my request. The service provided was excellent, he is a credit to your company.

The Umbrella company rep was professional, explanatory throughout the telephone conversation about the Umbrella company and my Payroll earnings and deductions, and above she was very polite and made me feel at ease.

I have just signed up to Umbrella.co.uk and Hannah was incredibly helpful, professional and clear in explaining how the process works, what I might expect in terms of pay and service and so forth. I feel reassured and fully briefed on what to expect. Hannah was exceptional in her service today and followed up with everything she said she would. At this early stage, I could not be happier with the service provided.

Roisin via Live Chat was so helpful; I had many queries and she supported with each one in such a professional and supportive manner. I cannot compliment them enough!! Thank you :)

Roisin explained clearly about pension deductions .

Phone call answered quickly and Rishath was able to help me with my query re my P45. She then actioned my P45 really quickly and emailed to confirm!! Very impressed with the service. Thank you! Maggie W

Ashley made the procedure of signing up very simple. And the systems in place are very simple to use

Made an equiry regarding Sick Pay. Immediate response from the advisor giving details what the process is. Even included the SSP Form for completion. From start to finish took minutes. Fantastic !

Thanks for answering my enquiry quickly and efficiently

Ashley explained to me the various ways of how I could be paid and gave advise on the merits of each. This helped be to make the right choice for my payments. It was very useful discussing with him!

I was assisted on the phone by mollie burgess she’s great super polite really helpful thanks 👍

Good services

Rishath sorted my problem out in short time my experience over the past 6 weeks has been good. The team respond and act quickly.

Been with Umbrella for 3 months, was a bit worried at the beginning, as I have quite some expenses every week, but I can always write to Umbrella and they always answer, my payments have always been processed with no issues, so has been a nice experience so far, happy with the service.

Just started using this service. Had a phone call from Mollie who explained how the payslips will work for me and what everything meant. Really useful and helpful, plus a lovely interaction!

Nicholas was incredibly helpful in answering all of my questions regarding a payslip breakdown and pension contributions.