Company Details

Quick and efficient.

I had my first discussions with Ashley Andrew in Umbrella today. Very impressed so far!

Really polite and helpful, even after I was annoyed with Niya People, who I had to go through. I was happy to take the loyalty scheme too and if I have to ever call up, I only want to deal with Ashley. Give this guy a pay rise.

The efficiency of the operative and the professional way it was dealt with was reassuring. Good sound information delivered and a promised follow up. Very happy with the way I have been treated.

Nice service from customer service executive and payroll team doing great job really nice .

Ashley is quite nice with great patience. He is professional and gives me great guidance on how to deal with all the issues of the Umbrella system. Many thanks to him.

A very good service. Regular communication and updates. Fast paced with getting the ball rolling and finalizing the finer details. Its just what is needed when you want to get into work as fast as possible. Very good experience.

My daughter Tanya is in a current position where she has had to apply for SSP. When her payment for last week didn’t arrive , I rang the above to query why. I spoke with Rishath Hoque Rahman on 01/02/24 who explained that she had contacted me by email on the 24/01/24 to inform me there was a problem with the sick note that I had emailed and requesting another sick note be sent. Unfortunately I hadn’t seen the email and when I did read it, to my horror I had sent an old sick note totally unrelated to my daughter . I put this down to my attempt to assist my daughter through her illness but my lack of computer skills which had caused the delays in payment. On agreement, the original sick note was emailed immediately although this meant that my daughter wouldn’t receive any SSP for at least another week as sick notes are processed each Tuesday so we had missed this weeks slot. I asked Rishath if I could speak to a manager . She advised that her manager was in a meeting but she would ask him to phone me as soon as possible. True to her word I received a phone call from her manager Daniel. There was clear evidence that Rishath had explained our situation and that she was trying very hard to resolve the difficulties that I had created in order for my daughter to receive a payment earlier than advised. Daniel also fully understood the situation and he asked not just how my daughter was but how the family were?. I knew immediately that he seemed to ‘Get it’ and there was absolutely no signs of Bureaucracy or Jobs worth from either him or Rishath. Given the large organisation they work in this is very difficult to achieve. The outcome of this call was that Daniel and the management team were able to assist my daughter with a payment this week as originally expected . This would have taken extra work from the whole sickness benefits team . So agreed in future that my Grandaughter Lily will send all future sick notes in to ensure they are correct and go to the right department. and any other problems will be dealt with by Rishath. So on behalf of Tanya the claimant and all the family Thank you so much to Rishath and Daniel who have restored our vision of true Customer Services. Margaret Ilgaz

Always been very helpful their online timesheets are easy and straight forward never had an issues with payments and the staff have always been very helpful when I have had queries. Spoken with Rishath in the customer services team just today and she was as equally helpful as she was friendly.couldn’t be happier with their service . Thank you

The staff was great and very helpful and answered all my questions. I am beyond grateful for the staff expertise and support. Thank you.

I called up for clarification on my P60 and the response was great. All the necessary documents were emailed immediately.

Umbrella has provided me with an excellent service for the last few months, specially Christel Gosling, who has been really professional and helpful!

Excellent service received from Mollie.

I could tell that the person on the other end of the line (Mollie) was not just doing her work but was trying to make me understand the terms and conditions of the contract. She was very patient with me, it being my first UK employment. She was also very eloquent; I could hear her perfectly.

Quick, friendly and efficient customer service from Oscar.

Ashley was amazing, very helpful with my re registration. Thank you for making my day 😁

Excellent service. Hannah took her time to explain every bit of what to expect. The benefits too is amazing 👌

Hannah was very friendly, efficient and informative. So far so good. I would definitely recommend this service to others.

Spoke with a lovely lady from Umbrella who explained everything clearly and made all the information easy to understand. Great customer service.

I was very satisfied with the help and explanation provided to me