, 2000, Sydney, AU
At Tyro, we’re into business big time. Through our integrated payments, banking, and lending solutions, we’re here to ensure that nothing stands in the way of Aussie business success. With a team of more than 600 dedicated staff nationally, we’re powering more than 68,000 businesses and counting. Our innovative products integrate with over 330 partners in hospitality, retail, health and services. But that’s not all. With over 21 years' experience under our belt, we know what it takes to build something great. That is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. So they can get back to what they do best, running their business. Get Started
The app is a bit glitchy erroring out before it decides to work again. I have to also have perfect reception for it to work. But I love that it is not costing me anything at the moment and that the rate charged will be less than the previous pos I was using.
Never had a network issue,runs smoothly+have to pay nothing out of pocket 👍
too many extra steps
Works well, haven’t had any issues since joining
Quick Loans, highly recommend No issues with Tyro so far, very easy to deal with.
Ongoing confusion at Tyro's end with contradictory emails and not allowing me to have staff sort out issues on my behalf
Fabulous service
Very easy to deal with plus great loan interest rates
I tried to use Tyro but had problems with the program. This has happened on a few occasions.
Works well and good customer service if you need help
Poor service. Takes up to an hour for someone to attend a phone call. They do not follow up with calls or emails as they promise.
gut feeling
It disconnects from my phone after every customer and takes a long time to connect again.
I rang up and got sorted with an issue with my machine and ordered roll over the phone too
It is easy to use, the reader disconnects to easily from the device it is connected to. That is our only complaint
REPLY to Tyro's reply: The offer to chat was what I originally agreed to, to look at whether your product was a good fit for my business. Rather than phone and engage with me, Tyro bombarded me with spam via text and email. You had the opportunity to chat, but chose not. I am pleased you would like to resolve the matter. To resolve this, by stopping marketing emails about my so called "application", as I have previously requested. Following my email of 7 September, the texts have stopped, however I continue to receive your spam emails - hence this review. I have followed up again via email to put a stop the spam I never consented to. ORIGINAL REVIEW: Recently I purchased a phone from a Telstra shop and being a business owner, was asked whether I could be agreeable to a call from Tyro to discuss their product, pricing and how it might align with my business needs. A marketing call. I agreed. No-one called to discuss the product on offer, but I received numerous texts and emails about my "application". This was not what I agreed to and is a prime example of lazy marketing. I emailed Tyro requesting they seek all email, phone and text contact. The texts have stopped, but the emails continue weeks after my request, despite receiving an email that all contact would case. I strongly recommend not giving your permission to be contacted, as all you will receive is unwanted spam. As for the product, very expensive and far more expensive than my current payment provider for online payments.
This is the most useless company I’ve ever dealt with in Australia. Don’t bother with them. Look elsewhere.
UPDATE: Tyro has not contacted me, and my complaint was raised two months ago and is still not resolved. Absolutely the worst financial institution I have ever dealt with. They use dated paper forms and to do anything administratively with them is more bureaucratic than the government. It is easier to leave Tyro than adhere to their ridiculous manner of operating.
We had our EFTPOS breakdown (for unknown reason) after 6 months of use, then it took them 1 week (with constant phone calls from our team) to send a replacement EFTPOS. The replacement they sent was soiled and sticky, so we asked for a new model. The new model lasted 6 months before breaking down again. Calling everyday asking for them to ship our a new terminal, and being told "It will be shipped today", but it doesn't get shipped. Customer Service people explaining to me how someone on their team didn't do the right thing. Why would we care about the failure of their internal processes, we just want our EFTPOS to be working. No compensation either time for the thousands of dollars of lost revenue. This could be the worst EFTPOS provider on the market.
From now onwards I will avoid places who are using Tyro payments, I mean it's enough already, things are already too expensive as it is in Australia and I am being charged for the transection fee on top of that because the shop has Tyro eftpos machine????? What the fk?? Your bill starts at lets say $29.50 as soon as you tap your card, a new screen comes ... transection fee may be charged ... next second the bill is $30.50, no explanation, it's a Highway Robbery. Someone should hold these id**T's accountable for their unethical practices
