, 19044, Horsham, PA, US
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
I worked with Tina via email, and within 1 business day, she helped me troubleshoot and resolve my billing issue. The customer service remains top-notch!
Trent with customer service was wonderful! I feel like I have a partner with therapy notes and not just a vendor. I would highly recommend therapy notes to all therapist.
Therapy Notes has been transparent and informative while navigating the Change Healthcare crisis. They have been proactive in trying several different approaches to helping providers get paid once again. I am grateful for the work that they are doing
My credit card had been hacked and they helped me change my password and connect my account to a new credit card for payment! They were very helpful and the problem was resolved
Mrs. Lindsay K was very respectful and knowledgeable.
This has to be the best customer service EVER!!! Courtney was so patient and understanding with me in every respect…from helping me log on through my iPad to appropriately answering the questions needed for completing the survey. Never once did I feel rushed or hurried. Thank you, Courtney/Therapy Notes, for taking the time to help us complete the survey and taking a load off of our “to do” list!!!!!!
Kind and helpful support person made my call pleasant, and I received answers to the questions I asked.
TherapyNotes, LLC is on top of everything!! I have never had bad customer service, all of their employees are beyond knowledgable and helpful, and their response time is very quick!
Therapy Notes provides exceptional customer support. They are constantly innovating and extremely helpful if there are any questions or concerns. They reply very quickly and with a through and thoughtful answer. I'm extremely happy with this EHR service and highly recommend it.
The support team at Therapy Notes provides exceptional service, and I have always come away with my issue resolved. Just one of the many reasons why I love using Therapy Notes!
Emily at Therapy Notes had such a calming, kind voice to start off. She continued by being patient and extremely helpful. She confirmed with other agents to be sure and careful of the information she provided me, which is huge. It helped with the issue our office was experiencing understandable. She's awesome!
The team at Therapy Notes have worked tirelessly through the Change cyber attack and have been endlessly patient with their customers in answering questions, providing support, and finding solutions.
I have been using Therapy Notes for my practice for about seven years. I have been very happy with it. It saves me a lot of time on paperwork and billing. When I have had questions, I have received timely, patient and friendly help. I like that I can talk to them on the phone if I need to.
Excellent customer service, shirt wait times, incredibly responsive, knowledgeable, and helpful. Tommy was amazing in assisting our company through the Change Health Care outage
Very helpful. Stayed on the line with me until all of my questions were answered. Went through each step with me so I knew that I was doing what they had suggested. And the follow up that comes after the call lays everything out in writing so I can do it on my own best customer service I’ve ever experienced
Staff answered all of my questions; they were patient willing to take all the time I needed. They follow up with an email, summarizing the issues.
i've found customer service at therapy notes unusually helpful, courteous and PATIENT! and tonight ella just did it again. sooo sweet.
Great customer service and risk management strategies. What stands out the most is how quickly they implement feedback. Their site is user-friendly as well.
Fantastic customer support. The staff is competent, efficient and available. They really know their product and their customers!
Is TherapyNotes changing its service and focus w/o transparency to its clients (us)? They used to be so handy and helpful. What is going on? For the past nine days, I'm sorry to report that getting any help from TherapyNotes has been subpar, inefficient, and unprofessional. When you call the helpline, they have an automatic message recording, directing you to their FAQ and help articles to address your problem. However, the articles in TherapyNotes do not address the issue (Yes, we spent time reading the help articles). I hope the trend in poor service is just a 'blip' and TherapyNotes hires people to fix the problem instead of pinning the blame on matters outside their control. For example, I was told last week, after a 40-minute wait, that the specific matter would be fixed within 42 hours. It was not. So, we gave them four days to correct the problem, and the wait time was 122 minutes; today, I am caller number "43," and the wait time is 51 minutes. I want TherapyNotes to invest time in helping their clients instead of focusing on entering another 'screener' on their platform. We already have these screeners in our practice. The help center used to be so handy and helpful. What is going on? Are they directing their resources to work with a clearing house and, eventually, insurance companies? Can TherapyNotes's management invest and help their call center people? TherapyNotes has a lot of small costs that can add up, too, one needs to consider. In our small practice, we are experienced out-of-network providers (we use our energy and resources to help clients, and we are not interested in investing resources (aka 'charting mill' towards fighting insurance providers to cover care for their client's mental health coverage).
