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If there was a o option than that's what supersonic is worth or even minus zero seems as if their consultants get paid for not doing what they are hired for unless they do voluntary work...I wonder if the CEO of supersonic look at the reviews or is he making enough money to not even be bothered

As all the previous comments state, what more can we say? From normal usage to exuberant usage with no proper investigation or explanation after numerous complaints and enquiries! Feedback "How can we assist you" a day later? Inconsistent billing, yet you are on one standard plan and have to top up? You are capped, but the wizards of Ozz allows you to go into arrears with your data? This is the worst service I have received from a service provider!

How does a company go from beyond exceptional service then when you upgrade your package become pure toilet service. From day 1 of upgrading to a higher package on airfare its been my worse nightmare. Every single day I call and have to login via whatsapp just for connection. After load shedding the system does not automatically restore, I have to physically put the unit on and off after that it takes over 30 minutes to eventually connect and that's on a good day most of the time I have to contact Supersonic directly just to restore and this is after numerous calls and that's when someone feels like answering. My calls go from the voice prompts to holding for an agent then I am directed to the survey. When I do get through to an agent my ticket is escalated and escalated and escalated. How many times can an issue from 01 February be escalated, today's the 10th. I work from home so Wi-Fi is a necessity. The male agents atleast even try to assist, the females don't even listen, don't even try, they so eager to talk over you. Next best call is disconnected and you at the survey. I'm so disgusted. Because I work with clients daily, I understand customer service and usually I avoid complaining by all means because of the hope for improvement but shame Supersonic your staff have left me defeated and disgusted. To date my issue now where near resolved. At present I don't have service. 48 hours later still not even a phone call. God plz give me strength and the plz can the staff and Supersonic remember why they are there and that they not doing clients a favor by treating the customer fairly. Charlene

Where do I begin, Oh yes with money without consent deducted from my account and trying to recover that. It is the most pathetic service I have ever encountered, They like to pass the ball and give you the run around.

Hah,supersonic my @sscheeks Customer service is kak Feedback NEVER comes in time Buffering MOST OF THE TIME TF AM I EVEN PAYING FOR SHI WORSE THAN RAIN

We signed up with Supersonic in December 2020. It took about 2 months to get fibre. They did give us an LTE Router at no cost. In hindsight I wish we had chosen another service provider. We only received our 1st Invoice 3 months ago. My Partner has a large business and he relies on Invoices to be emailed so he can do payments. We have been cut off several times. They are the only company that cuts your service on the last day of the month if proof of payment isn't received by then. My Partner pays on the 31st by the 3rd or 4th we are cut off. This happens regularly. And if you have a breakdown you will have to call in several times. I've waited an hour on the line speaking to faults just do be cut off. Oh and so called call backs you're lucky if you get one in 24 hours. So you have to continually call back hold for ages as they don't call you back. We are once again sitting without WiFi since Thursday 26th. We put in a cancelation 1st January but I new service provider was closed for half Jan so we requested to have one more month. Still have no service. Our new service provider 123net came to install our new fibre and we should be live today sometime. I sent an email to Supersonic canceling February now they tell me we have to pay for February yet still no service. We are still down. It's just insane. They don't have enough technicians. To the best of my knowledge they only have 3 in Durban. And if you leave the place you are living in and move they charge you a fee of nearly R4000 despite the fact that there is an existing infrastructure. Here is my email to the top managers I sent yesterday morning still zero response. "Good afternoon Muneiwa I've had no internet since Thursday. I've been told by one of the supersonic call centre people we've been cut. It wasn't making sense because we did pay. Now I'm advised it's a connection issue. I've seen on various FB Groups that Openserve is down. I have made upteem calls to Supersonic yet I'm not getting any response. In fact I am holding on and then I get please rate our service from 1 to 10.I've tried call backs. Doesn't happen. We are spending vast amounts of personal data due to this. My Son is doing online schooling at home and is now more than a week behind I find this totally unacceptable.Yesterday I was told by call centre agent that an engineer will call me this morning NO CALL. I have held for more than an hour for the one agent then cut off.We asked for an extra month for February which I want to cancel. This is totally unacceptable. Zane has been trying for a few days now to assist. How is it that one of your technicians are more capable of assisting that Supersonic call centre its unbelievable. What are you going to do to fix this mess???? You cut us off because our pop didn't come through yet here we are probably nearly R 1000 rand in data that we have had to spend. You need to call me as a matter of urgency. Thanks Please do not even think of using Supersonic

Where do I complain about supersonic and or what legal measures can I safeguard myself against bogus outstanding service charges for a no. Of years? Only stumbled across it now and its a big shock!

Avoid this company at all cost. I rarely take the time to write online reviews, but I feel compelled to warn others of their terrible services. Their products are unreliable at best and their management is rude. The billing department is beyond reproach; even after I cancelled my service two months ago, they are still trying to take money from me. To add insult to injury, they now want me to pay R250 to send back their shoddy router, which I had been paying them for three years to use as part of their supposedly best package! As the great Bill Hicks said: "Piece o' s**t... walk away".

Fibre product mostly works well but whenever you have a problem it takes an age to get resolved. Seems the first line of technical help cannot do much and inevitably a technician needs to be sent out which always takes a few days minimum. Currently I am waiting for a technician to contact me and my internet has been out for 13 days. Not acceptable for something as integral as fibre.

On 2022-12-08 I cancelled my contract with Supersonic due to bad service (They didn't came back to me to activate my a service). On 2023-01-04 I explained my dissatisfaction that they deducted a premium for January as I paid partly for November 2022 and for December 2022, but the service was only activated 11 December 2022. The final response was "Apologies for the late response, the cancellations department will be processing your cancellation effective immediately and a credit will be requested to our billing department for the month of January". When I made a follow-up on 2023-01-08 the response came "Thank you for your patience. I just got off the phone now and was unfortunately advised that there wont be an immediate cancellation and you need to serve notice for the month of January and there wont be credit for January also." I didn't use the service during January because they said the service will be cancelled with immediate effect. I paid R29.00 for a data package on my prepaid MTN account on 05 January as I thought Supersonic cancelled my contract with them for January 2023.

I have what I think is a quick, simple to fix problem but have waited for a week now to get a response (other than the "canned" email from the web site). I will be returning the television because I'm not technically savvy. Terrible customer support.

I have been struggling with my fibre now for more then 2 months. They are not helpful and always ask the same stupid questions. I am not prepared to pay for something I don't get useless

The call centre agents are arrogant rude and unhelpful. They take forever to get back to you and don't give a damn about customer service

My DSTV fibre connection has been unavailable for over 2 weeks. The Supersonic tech support process is an absolute joke and their commitment to service delivery is simply non-existent. Maybe someone on this platform can provide feedback as to how to get action from Supersonic, the only company in SA rated lower than Eskom service delivery

Supersonic is truly the worst company. I have relocated and have been trying to move my Internet connection to my new address for 18 days. I tried emailing, phoning, WhatsApp and call backs from their "Super" agents,to no avail. They are super incompetent. I have even tried cancelling their service. How is it possible that such an incompetent company still exists? Stay away people honestly.

Keep away. Poor service. Contract says 100mbps service. Actual less than 50mbps download and 3mbps upload (yes 3!!) WhatsApp contact is frustrating and produces no results, only more frustration. Invoices are a total mess

Supersonic cannot sort issues out. I’ve been billed monthly for a line I requested cancelled in 2019. Your life is too short to deal with this company, avoid like the plague!!! I’ve been trying via Twitter for over a year. Emailing didn’t work. 🤬🤬🤬

If there was a zero rating I’d be giving it. Horrible service and dysfunctional equipment. It hasn’t even been a day since they installed my router and it’s not working.

Horrible I don't have any internet connection since yesterday

They are heavily overpriced, their customer support takes ages to get back to you, and they won't notify or update your package when their prices change. My package on the website costs a lot less, but I am still paying a high amount and i have not been told of the price reduction.