, , , GB
To get a chatbot real person late on New Years eve was amazing.
I wanted to pay my monthly account by credit card dealt with smoothly and quickly
Great costumer service. Live chat was so helpful
Penelope was so helpful. She cancelled my appointment as I have just contracted Covid. She demonstrated genuine compassion in her responses as well as being informative effective and professional. Great employee.
Very helpful enquiry delt with easily without stress
Anna offered my a much better contract. All sorted, changeover in only 5 days.
Gave me all the information I wanted. Thank you.
Your agent was clear precise and helpful, my issue was satisfactorily resolved
Penelope was very efficient and polite. She solved the problem quickly
The Chat was fine, but the reason I had to use it was not.
The lady called penelope was prompt and helpful.
Had a connection issue that had been happening for some time thought it was just one of those things, but decided to live chat, they detected that it was an open reach faceplate, once that was done our internet was back up better than ever
The Chat facility was easy to access and the reply answered my questions.
Response time and quick turn around check. Describing the solutions for all my questions.
Excellent efficient service thanks
Excellent service
Very good service 👏 Very quick.
Quick help , understanding situation
Quick and easy experience.
Very friendly, professional and efficient service. Top marks, yet again!
