, , , GB
Mia was very helpful
Good customer service and very helpful despite the Internet dipping on me all the time:)
very quick and helpful sorted out my problem
Thank you for a great service x
Isla answered quickly and was very helpful. Everything was sorted out easily.
Needed to contact supanet regarding a billing enquiry . Live chatted with Isla, who very efficiently gave me all the information I needed. Very pleased
fab experience to day with supanet help line .
I’d give zero star if that was possible. This predatory and aggressive company deliberately misleads customers into a £50 charge if they cancel within 14 days by selling them a ‘priority service’. It’s not made clear that you’ll need to pay this (6weeks worth of services) if you cancel within the cooling off period. When trying to resolve the situation staff were immediately aggressive. The whole aim is to denigrate the customer. Their complaints policy says you can contact them by phone. When you do this, and after being on hold for 50 minutes I might add, you’re told the complaint has to be made in writing. For an older person this was all extremely distressing. All I can say is avoid this company at all costs for your own finances and sanity!
Aron was so helpful, he listened, calmed me down i was so stressed , supanet have lied and not been helpful, if it wasn't for Aron i would have left , thankyou so much for you kindness xxx
Very efficient, knew what I was talking about and was able to help. Really quick to sort problem. Friendly tone and problem resolved first time.
Quick response to my questions
Quick response and pleasant chat with operative.
Helpful and polite customer service
Got through to live chat straight away and the representative online by the name if Isla was a great help went through everything step by step and got me up and running again
This my first experience with supanet live chat and can say that the response time was excellent and my query was dealt with speedily in a friendly way.
I have had to cancel supanet because of moving to another property who have their own internet provider. they have always been helpful when ever i needed help.
The Penelop was werry helpful.
Assistance on live chat with regard to a problem with despatch of emails. Operator supplied details of a remedy which I will try in due course
Very helpful. Dealt with my issue quickly and correctly. Well done Penelope.
They responded efficiently
