, , , GB
Kimberly, lovely and honest worker, always so happy to help! I’m very thankful.
Olive was extremely helpful
Excellent chat with Louise-sorted the problem very quickly. very happy
Very speedy and quick response. I needed an upgrade and my request was dealt with in around 5-6 messages. Much better than waiting around on the end of the phone
Very prompt with answers
Very helpful extending our contract when full fibre was delayed
Really helpful for everything sorted for me
I contacted Supanet as I was having problems with connecting to broadband after moving home. I spoke with Olive who was very patient and helpful and took the time to look into the issue before resolving it. Many thanks. Damian.
Olive was really helpful and explained everything to me in detail.
I have had alot of disruption with my wifi,hopefully today it has been fixed
Clear and concise help,,quickly dealt with,,,excellent work
Helpful, Honest and Respectful. will use service again.
Getting through on the phone line was a nightmare constantly cut off after 15-20 mins tried different days and times but ended up using the chat service and problem was diagnosed in half hour by the very helpful and polite Olive
Employee was so so helpful and kind to me
I have been with Supanet for many years and never had any major snags so was hoping that I wouldn't have to change providers to achieve a saving, after reviewing family finances. Contacted them through the Webchat service and was put through to Louise who gave me several options on ways to reduce monthly bill. Managed to save nearly £20 each month so was more than happy to stay with Supanet!
Telephone contact was going to be up to an hour - unacceptable. Live Chat was sorted in 10 minutes without problem.
Very helpful assistant who sorted my problem quickly and efficiently
Very easy to speak to . And quick and good communication skills... very helpful
Very helpful and understanding.
Very helpful. Although previous attempts have been unfruitful. Today I was helped by Louise, a very competent member of the online team who managed to understand and help me gain access to a legacy account that my organisation was still paying for. excellent!
