, , , GB
Penelope at Supanet was extremely helpful and explained in detail regarding the problems I encountered. Again thank you for your help.
Great and efficient help
Anna was excellent at helping to solve my issues
Tried to use landline to find a permanent busy tone. Tried to reboot, with no effect. Contacted Live Chat, "spoke" with Penelope. After getting over the initial security questions, my query was dealt with without delay. Penelope was able to advise that the problem is the result of a BT Open Reach's outage. So, we don't know how long it will last but at least I know the problem is beyond my control, and will wait for its resolution. Thank you again, Penelope.
Excellent. Quick and efficient
Anna was quick to help me
Quick friendly efficient service
Very useful and helpful service
very quick response than calling over the phone I am still waiting on the phone while I am using the web chat and it's all done in approximately 20 minutes stayed online and resolved within 30minutes while the phone is still on hold
Instant help. Just what I wanted.
Quick response and query resolved
I have only got supanet for 5 days and I feel it was the biggest mistake of my life. I have not had internet since then, been trying to just get someone to chat with but to no avail. I have sent technical support emails but not a single person has gotten back to me and I am here still using my mobile data. Am I asking for too much here? I just don’t get it?! If you need broadband DEFINITELY NOT SUPANET!
Found out what the problem was straight away and internet has been much smoother and getting faster.
Chatted with Penelope about my Talk Anytime , which I don`t need anymore. She sorted it in quick time also quoted me if I don`t need a landline phone.
There were no problems everything went straightforward, all questions amicably answered and to the point
The assistant was wonderful and very patient and helpful
Good help thru the web chat
Very quick and very helpful
Needed to pay bill
The response to my Livechat was quick and efficient. Once Effie has taken me through security my problem was addressed courteously and with a minimum of fuss.
