1722 Eisenhower Driver North, 46526, Goshen, US
In 2001, a customer named Jen was building her dream home in southern Michigan and wanted a beautiful stairway. She could see what she wanted in her mind, but the stair parts she wanted were not available through normal outlets. She wanted unique iron balusters with custom box newels. Len thought he could meet her needs, and StairSupplies was born. Today, StairSupplies thrives on customizing stairways with iron balusters, the most extensive line of box newels available, a generous selection of handrails and the most beautiful turned newels that you can imagine. While you browse the Stair Supplies website, give your imagination freedom and allow our craftsmen to complete your dream. Our stair specialists focus on building, creating and designing. Our customers understand that they want their home to be a place of beauty and function, and they need help selecting the right mixture of wood species and design to achieve a beautiful stair creation.
Excellent quality 6040 oak handrail. Worth the wait...beautiful addition to our staircase.
The stairs look wonderful!
All stair components ordered were delivered in good condition and components were excellent quality. The final installation draws rave reviews. Thank you for everything.
I absolutely love the ones I purchased, very good quality. This is one of the items I get the most complements on. 16.6.1 Double Bar Iron Baluster - in Ash Gray 16.6.3 Single Rectangle Iron Baluster 16.2.1 Plain Straight Iron Baluster With a white hand grip and base in white
The inability of your product team to offer real customization or even a simple change of the units used on the invoice showed a clear lack of customer needs. To be clear here is what happened: 1. Requested that the turn in being cut as the Red Oak is a difficult product to cut, and really requires that the worker be trained about the difficulty. To avoid this added training, I requested that the turn in be cut. Nope, you couldn't do that, I was willing to pay (this is in Calif. so worker comp is pretty high.) But you state that you customize. 2. My customer did NOT understand the units of measurement used in the US, at all. Not in the least. And they ask that the invoice from your company be printed using the metric measurements. Your customer service person said they couldn't do that. As a result, the customer requested that I not use your company again if you could not provide such a simple service. Which was too bad for you. If you are going to offer custom services, then do the easy things too.
Price high, but for the quality of material,timeline of shipping and help online or phone these guys are worth every dime.
Great experience. We build new homes and do remodels I wish you had sent sample woods with stains so I could more easily sell your products to future customers.
Fast and friendly service...helped to design and make up the parts list for what I wanted/needed and shipped the materials in a timely manner. Would highly recommend.
Happy with the product and customer service
Thank you for your prompt, and accurate assistance. We found the perfect balusters and newell posts with you!
Excellent customer service and a fantastic product. Everything arrived quickly and without damage. One piece was missing (out of hundreds). One call and they had it shipped right out to me! I highly recommend them for your project!
Professional, helpful, and an amazing product! I absolutely love how our project turned out, thanks to the team of people that helped from Stair Supplies. I recommend them anytime I receive a complement on our deck railings.
My order was under $2k and they treated me like it was a $100k. It was my first glass rail system order and I just wanted to make sure everything necessary to complete the job was ordered.
From the start the companies rep was accommodating. My project was a railing to fit a custom radius deck that also attached to the independent roof structures. Once my design was submitted there engineering team came through to what was needed to achieve the look our customer was looking for. The quality of the products are top notch. It was delivered without any damages and on time. Great job!. Thanks Ric Dauria
Used the ViewRail cables and fittings to infill an existing stair railing. It worked great, and I received many compliments on how it looks.
Such a sad experience. Our order was delayed because they had a machine break down. Totally understandable. When our order finally arrived (3 weeks late), there was a ton of damage. The cove on a straight rail was broken off because or poor packaging. The seams on the quarter turn rail were broken open and there were several cracks along both of the railings that we ordered. The sanding in general was poor, so even though our rail was preprimed, we will need to sand and prime it again. We also received the wrong profile for an upeasing. I reached out with pictures and was told that it will be another 3 weeks until we can get the replacement upeasing. The person seems pleasant, but that is horrible customer service. I would expect the one piece that we need to be put to the front of the line and frankly I would also expect to be reimbursed for that piece since we will have to scrap or fix much of the other pieces. We are now looking at 6 weeks out of schedule with more work to do. So disappointing.
I was very satisfied with the rail materials and finish and protections for shipping. Installation was smooth and without incident. Highly recommend Stair Supplies.
Fantastic company to work with. Stair Supplies has amazing processes built into their service from sales to delivery, totally fool proof! Their teamwork and service is second to no one!!
great product
Fantastic quality and great customer service.
