Company Details

Quick and helpful customer service!

Terrible booking system for many reasons 1. Tracking is not working as it should 2. You are not able to style emails to your clients, if you have multiple services and providers 3. You have non refundable payments, regardless of what they offer and cannot solve 4. It is very expensive compared to others a lot better working suppliers of booking systems. 5. Loading of widget is too slow 6. And I could continue Will for sure not recommend anyone to use SimplyBook.me

Great software for a barbershop, easy scheduling, customer management, and marketing. Free and Basic plan are great for simple services. However, if you have a regular business you would need a higher plan and the cost suddenly multiplies if you need more than 8 of their many great features. There should be another plan for small businesses that want to use these great features. Also, the customer service should be available on weekends as well.

My wife and I run a small business offering fitness classes. Wanting to expand and move on from text and Wattsapp bookings we decided to link a booking system to our website. Not being computer literate, we had to ask our web designer to install it and link it up to our site and calendars but once this was completed, I created the appointemnts myself. Compared to other companies offering multiple, simultaneous client appointments, SimplyBook.me was so much more straighforward and easy to use. Best part is the amout of short instructional videos available describing how various aspects work. Time will tell but we're optimistic and so far impressed.

Simply book me est un outil très efficace. Nous sommes photographes et nous avons pu créer toutes les prestations réservables, en ajoutant l'option de choisir son photographe. Nous sommes également en train de réaliser une boutique pour des chèques cadeaux qui semble très complète. L'application se synchronise avec notre google agenda, ce qui nous permets de ne pas avoir une double réservation.

Setting up SimplyBook.me for a business was initially quite daunting. However, the online help I have received from numerous people has been fantastic. Each individual has talked me through each step of my requirements and have been very helpful. This help has enabled me to set up the system quite quickly and effectively.

SimplyBook.me has been a great platform. The website is easy to navigate and responses to my queries are always made in good time. Both my customers and myself have found this website to be hassle-free when booking and amending appointments. In addition to this, the free personalised webpage is easy to set up and there are a lot of aesthetically pleasing templates to help get you started. To conclude, I am extremely happy with both the website and the service provided as a whole.

The Team of people who are on the Live Chat are experts

My clients were getting an error when booking new appointments. I emailed SimplyBook.me about it and they looked into the issue for me. They quickly found the issue, apparently the one and only service provider, me, was not visible to clients. Because of that nobody was able to book an appointment. They quickly replied to my emails! Thanks for the great customer service! 🤩

I’ve been using SimplyBook.me for my business, and it has truly exceeded my expectations. This platform offers an intuitive and user-friendly interface that makes scheduling and managing appointments seamless. From the start, it was clear that SimplyBook.me is designed with businesses in mind, offering a wide range of customizable features to fit various industries. I also appreciate the notification system, which ensures clients and staff are always informed with timely reminders. Another highlight is their voucher system, which is perfect for businesses looking to add promotional incentives or manage pre-paid services. Their support team deserves special mention for their prompt and professional assistance. Whenever I’ve had questions or needed guidance, they’ve been responsive and resolved issues efficiently. Overall, SimplyBook.me has streamlined my business operations and helped me deliver a better client experience. If you’re looking for a reliable, versatile, and easy-to-use booking system, I highly recommend giving SimplyBook.me a try!

Set up of this system was so easy, even for me a total non technical person. The site was so simple adding, changing and linking payment methods. I'd thought about doing this for a few years and always put it off as I thought it would be a lot more complicated, but after doing this I wish I'd have made the jump a long time ago. Sending the link to clients was tense as I have a few older clients. But the first time 90% of them got it immediately with a couple of my older clients just needing some hand holding and we got there in the end. Overall a very positive start to hopefully a long partnership.

I've been using it since 2020. The goal is for customers to come to my store's website and make reservations directly. It's simple and convenient. However, sometimes customers want to change the date but, not knowing how, they don't cancel and end up making double bookings.

In the almost 9 months since I've been using Simplebook.me, my workflow has completely changed. The platform has become an indispensable tool for my Pilates studio. As a Pilates instructor, I was looking for a solution to simplify my life. Simplebook.me is so intuitive that I created my professional booking page in no time. Especially the option to offer various package deals like 10-class passes has delighted my clients. I love how easy it is to keep track of my class sizes with Simplebook.me. Whether it's a regular booking or a trial class, everything is perfectly organized. And then there's the payment processing! It's absolutely amazing. Invoicing used to be such a hassle, but now it's all automated. So I finally have more time for what really matters: my clients. And with the personalized emails, I always stay in touch and ensure great customer relationships. The customer service is also top-notch! Every time I've had a question, they've helped me quickly and competently. I can wholeheartedly recommend Simplebook.me to any studio owner. It's truly a game-changer!

Kein durchdachtes Programm. Leider fehlen sehr viele Funktionen, was man aber erst nach der Buchung des Programms und während der Anwendung feststellt. Der Support ist nicht hilfsbereit und jedes mal sehr unfreundlich wenn man eine Frage hat. Ich wurde für Systemanfragen einfach auf eine Seite verwiesen, auf der ich angeblich Vorschläge an das Entwickler Team stellen kann. Dort sieht man, dass von allen Anfragen bisher 1 bearbeitet wurde. Viele sind vor über einem Jahr gestellt worden und haben bis heute keine Antwort bekommen. Auch die Anbindung von Stripe für Lastschriftzahlungen ist nicht möglich, nur Kreditkarte, was in der Werbung auf der Website anders dargestellt wird. Was ein großes Problem für uns war, da viele unserer Kunden keine Kreditkarte besitzen. Für ein kleines Studio ohne hohe Ansprüche vielleicht gut. Für uns leider rausgeschmissenes Geld. Nachtrag: Es gibt zwar einen 24 Stunden Support, der auch direkt im Chat antwortet, die Personen können einem allerdings in den meisten Fällen nicht weiterhelfen und verweisen einen wie schon oben erwähnt auf die Entwicklerseite, von wo man keine Antwort erhält.

Excellent customer service I’ve been using the system for about five years now very user friendly. I would highly recommend this booking system for any small to large business.

Le système permet de gérer des modèles d’agendas très simples jusqu’à très sophistiqués. Le widget est intuitif, transitions rapides entre les UI. Globalement cet outil me satisfait, je recommande aux professionnels qui recherchent un outil de réservation pratique et puissant pour développer leur activité

A glitch required me to make an online payment. Unfortunately the site would not receive online payments from me. I notified Simplybook.me many times asking if there was an alternative way to receive my payment - until they managed the glitched. Also mentioning how valuable their booking system is, I do appreciate their service. After two months and many generic responses I can no longer log into my account. I think they cancelled it. Have emailed them again but am not expecting much. Customer Service is non existent. I don't think they care. UK customer.

The overall experience is user-friendly hence the 3 stars. It'd get a 5 if the plans weren't so aggressively priced per the features available per plan. There's also compromised ethics around the green check marks of what a potential client would regards as included. Please note that the green check marks represent features that are available to select BUT NOT INCLUDED. you'd have to go to a different page where there's the word "free" highlighted in green. What simplybook considers "free" and "included" are two very contrasting concepts.

Brilliant service! Awesome support!

I have been using Simply book for just over a year for my secure dog park. I honestly can't fault them. It's a brilliant, versatile site, incorporating a website with a booking site. It takes a little to get to know how to use (their vast) functions, but helpfully their customer support is the best I've ever experienced. There is always someone on the live chat almost immediately to help you and they really know their stuff. They are also open to feedback and really listen when you suggest improvements, or things you feel could help your business. You feel listened to. Top class! 1000000000000% recommend :)