Company Details

My small business, sonas, provides one-to-one coaching, corporate training services, and meditation classes. I had previously been using Bookwhen, and customers had challenges navigating the platform; some of the language and the UX flow weren't intuitive. Customer experience is everything — so I'm very happy to have found Simply Book.me, it's got everything I need (and lots of extra features).

I love SB.me's Customer Service. They are patient and knowledgeable, which are of course essential characteristics. Yet, as a newcomer, I have found setting up my page less intuitive than I had hoped. I am an independent teacher, and as such, much less versed in building a website and considering which features to use, and how to use them, than I am at teaching. In other words, more step-by-step assistance for newbies might be desirable.

I have just started using simplybook but I also have the best experience ever with this. It just very helpful, way too easy to use, convenient and it is the most necessary for your business nowadays.

the customer support from Matthew was first class!

SimplyBook.me has changed out business in that the effort required to arrange appointments and quote customers has been reduced to minutes, not hours. It is a seamless process out customers love. The only help center and chat services are exceptional. I have found the response times to be quick, should you be cut off, an email is sent. The team are always able to assist and the information is relevant.

Volodymyr was very helpful 10/10 took care of me

The staff/support agents are always helpful. Their documentation and resources go above and beyond every other calendar system. This is top-notch! Alex was my agent today answering my quick question, and he is so kind. Every time I ask they are so nice and extremely helpful. The software is amazing and offers so much for users to save time, streamline their business, and automate many many elements of a business. I can't rave enough about this business! There are tools for everything you could imagine.

I had changed my booking system from Calendly to SimplyBook.me as I am trying to grow my business and found that Calendly was limited and the user interface could do with a lot more options. I had tried SimplyBook.me and loved that they had lots of options, however it did feel as though with some of the custom features you would have to enable one or two others in order to use that feature to its full capacity which unfortunately did use all of my available enabled features. This is a great booking system with plenty of function and the customer service team are very helpful. 4 stars as there could be more improvement, would give 4.5 if I could.

I was assisted by Polly; she was very fast and professional. I'm happy to have SimplyBook. KC/ Klipp Södermalm Stockholm, SWEDEN

Excellent fast and friendly response to my enquiry. SimplyBook.Me looks a great resource.

The service is great, offers a lot of function to a descent price. The price model and the online utilization is sometimes a little bit challenging, so it needs a bit of effort to understand all inputs and possibilities. If you entered everything correctly, the service is really great, and the cost model absolutely fair.

Conseiller à l’écoute

Mari so helpful!

Mari was very helpful and patient, and provided all the support that was needed, thank you

Wir nutzen SimplyBook nun seit mehr als einem Jahr. Es überzeugt mit vielen Funktionen und einfacher Bedienung, was die Plattform anpassbar und benutzerfreundlich macht. Beim Vergleich mit anderen Buchungssystemen hat es uns echt überzeugt, vor allem was Preis/Leistung angeht. Es bietet eine wirkliche Vielzahl an Möglichkeiten zur Individualisierung und Erweiterung, die für die meisten normalen Anwendungsfälle für Buchungssysteme ohne Probleme ausreichen sollte. Es kann allerdings vereinzelnd zu Problemen kommen, wenn man einen komplexeren Anwendungsfall für Buchungen hat. Einschränkungen zeigen sich bei speziellen Anforderungen. Insbesondere die lange Wartezeiten für die Implementierung für unserer Meinung wichtiger Features. Schwerwiegendstes Beispiel: bucht der Kunde gleich mehrere Plätze auf ein mal (multiple booking Funktion) und möchte zusätzliche Produkte zur Buchung hinzufügen (service add-ons Funktion), werden diese automatisch mit der Anzahl der Personen multipliziert. Also z.B. 4 Plätze hinzugefügt, möchte 2 T-Shirts zum Warenkorb hinzufügen, aber auf ein mal werden 8 T-Shirts automatisch in den Warenkorb hinzugefügt (2 pro Person), was auch leider nicht konfigurierbar ist. Wäre das konfigurierbar, hätten wir volle 5 Sterne gegeben, aber das ist aktuell noch ein größeres Manko unsererseits. Eine Anfrage an das Entwicklungsteam wurde bereits vor einiger Zeitgestellt. Es kann außerdem bei den Übersetzungen teilweise (eher selten) Missverständnisse geben, aber diese kann man für wirklich fast alles im System individuell überschreiben, was super gelöst wurde. Trotz dieser leichten Schwierigkeiten ist SimplyBook eine super Lösung als Buchungssystem.

Great platform. will definitely be using it for a long time

Assistance rapide et efficace. Merci !

I commend Matthew; he was really helpful and knowledgeable with the use of SimplyBook. Thanks again, and have a great rest of the day!

Fast and kind response

Great booking platform.