Kemp House 152-160 City Road, EC1V 2NX, London, GB
Everything happened so quick. A Service man was in touch immediately. We were kept informed of what was happening at all stages.
Gentleman who came was polite and professional Very happy with the service Thanks
The service was excellent,, The engineer did a very good job, We will keep you in mind for any further jobs.
Your service Engineer was really polite and helpful. My only negative comment is the fixed call out price is to much and then VAT is added. So £98 for 15 minutes was excessive.
Prompt and efficient service.
Dan arrived reasonably promptly, was polite and friendly and got my dishwasher working again in no time at all.
Arrived quickly, fixed the machine effectively very pleased
Service Site engineer, Nico, was friendly and efficient and arrived for the appointment within the time arranged.
Very quick and efficient service, well reccommended
The initial contact and appointment was very efficient however since then it has been a different story! The engineer that attended said he could not source the part but when asked what the part was did not respond, I spoke to a representative who said he would find out but didn't, I have tried the call centre that never answer and either the call back option doesn't work and when I did get through on the number I originally had joy with and started explaining the situation they hung up on me!! 2 stars only because of the initial response times, wouldn't use again.
Dan arrived promptly He was efficient and thorough .Showed and discussed the fault and pros and cons of repair.
Friendly, honest, hard working and thorough.
Prompt response to my phone call as freezer had stopped working. Engineer kept in touch and visited in 2 working days. All fees explained upfront and very reasonable. Very happy with service.
Friendly engineer found fault quickly and also checked over other parts including previous wiring repair.
Very fast service and job Simon was really friendly And efficient.
Service site appliance repair have responded to my initial customer review and stated that they have supported me in securing a refund, they have given me the name and address of their sub-contractor but not secured a refund they have passed that responsibility to me. The person I paid at the time at the time was their employee and their company representative (so I thought) but they seem to imply that they work totally independently from the company thus being able to provide a quick service. Yes the initial response was quick but once the sub-contractor had made the initial visit getting the repair completed entailed numerous phone calls and text messages to get a response. This Company is very dubious as it contracts directly with the customer and then seems to pass off any responsibility to the sub-contractor saying they work independently (NOT TRUE) they are sub-contractors and thus their employees. At no time during the entire repair process was I informed that the person in my house was a sub-contractor and when asked for payment I thought I was paying Service Site but in fact I was paying the sub-contractor, this is misleading representation by the company and their representative.
They are friendly, very competent and do not have a call-out charge. :-)
Great. Could not have been more professional. Excellent service on a oven repair. Would definitely recommend
Jay contacted me very soon after I’d reported the job and appeared in minutes - I was lucky that he was in the area. Despite the awkward location off the washing machine, he managed to drain it, identify the problem and fix it, much to my relief…
service was excellent engineer was patient
