Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, GB
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
after placing order which was all marked as in stock recevied email next day saying items where out of stock. was given 4 dispatch dates all of which changed then given a definite date which also failed but everything still marked as in stock on there website after cancelling order was given a 3 to 5 day for refund. this also has cost me a weeks work as cant supply and fit items
Fantastic customer service, Lee was so kind and patient initially before placing the order he explained clearly regarding the product I needed. Unfortunately there was a problem with my builder which resulted him rejecting a shower screen that was actually correct, Lee was patient in not assuming the builder was wrong even though he clearly was. He took time and effort and calls back to resolve the issue arrange re delivery while putting up with me being upset . Thank you to the whole team
I’m very happy with the Frankie triflow tap which will replace my old one in a new kitchen. The customer service and delivery were trouble free and the product value excellent. Thank you PW🙂
When the product I wanted wasn’t in stock, I received both a phone call and email. Plumbing World then took the time to see if my alternative choices were available. Excellent customer service and excellent product. 5 stars
Plumbing World answered an important query via live chat and then I purchased a sink from them. It arrived well packaged and in excellent condition and the sink itself is superb for the price. I don't use it - I just look at it!!
Helpful staff, good prices, efficient delivery
Absolutely no after sales service. Phoned twice, no-one returned call. Wanted to exchange an item which was incorrect in my delivery. I had spent a lot of money on furniture for 3 bathrooms. Was prepared to drive 45 minutes each way to exchange the item to save time. Gave up after two days and bought item online. I now have two faulty pans. Replacements were ordered weeks ago along with other items. Still awaiting everything. 🤷 0 out of 10 !
Very happy with my purchase and trouble-free delivery. All in good condition and arrived on time. Thank you.
Needed to call before ordering as there was a sizing issue (dimensions wrong in website description). This was quickly sorted by Tanyka and promptly corrected on their website by the next day. Product was very competitively priced. Plumbing World kept me up to date with my order and delivery. Delivered on time by Plumbing World's own staff. I am happy to recommend Plumbing World.
Jenny Jones what a fabulous lady. So very helpful, sorted our various obstacles for us. Highly rtecommend.
Bought Franke Mythos sink and was installed more than 30 days after purchase. The Franke double waste kit was missing and Plumbing world would not help as we hadn't notified them within 30 days. They wanted to charge me for the waste kit. Bad service so buy your Franke items elsewhere.
Goods were delivered in a timely manner and were in good condition. I have used this company before and would use them again.
Good price and excellent delivery times.
Although the shower door has not been installed yet, the construction of it, the delivery and your delivery colleague was considerate and polite. The door was ordered to help with a tight space and the I fold door will work perfectly. Thank you. Mark Steffen
Delivery date wasnt goid and was then put back so cancelled the order. Only to receive some days later! Left doesn't know what the right hands doing and then they ask you to review. Couldn't make it up.
Really easy to deal with. Great communication and competitive prices. Fast delivery too
First class service from this company. I ordered a Franke sink colour white and when it was delivered, it was speckled grey. This was not the fault of Plumbing World but of Franke. Customer service were exemplary at collecting the item and replacing the sink with an alternative. Thank you for a stress free shopping experience, especially to Hollie who dealt with my initial concern. I highly recommend this company.
Great items at a good price with quick delivery, exactly what I needed
Put items in the basket, ordered and paid for, told not in stock. How bad can service get? At least the refund was processed quickly.
Ordered a radiator and valves. The radiator arrived but the valves didn’t. Apparently they were sent by two different couriers. After 3 separate calls to customer services over a couple of weeks and being told we’ll get back to you I’ve still not heard anything. Ended up going to Screwfix.
