Company Details

Sent poor quality alternative products. Not the branded products as advertised. When I complained was told this was normal and would have to pay return delivery if I wanted a refund.

Order came as stated, all 7 items were intact. Only the toilet seat was not soft close but they managed to replace it. Will definitely order again when required.

Excellent service and painless delivery

Arrived on time and was as described.

Postage was a rip off all I can say, spoil Thier selves by being greedy, lost a customer 😞 Thank you for your reply, aluminium online posted out, 2x 2 mt lengths which is longer and they was bigger, than what I ordered from yourself, at least you have taken the time to reply😄

Have to be honest.. the individuals I spoke to were very polite but I found that my first delivery was damage in transit, only after chasing and the replacement never arrived after waiting 6 hours in an empty house! Called after the 3 hour allocation to be push back an hour, to then be pushed back another and finally a guarantee that it would arrive with the 6th hour for it not to arrive! It may be partially the couriers fault but their customer service kept giving their word so it’s hard not to place the blame

Ordered 3 items. 1 ok, 1 wrong item delivered, 3rd missing. Lee very helpful in following up, now have complete order.

Great product delivered promptly

i bought a sink and tap. No notification of despatch or delivery date. Contacted them was told order was cancelled and that I had been notified by email (I had not, no email, not even in my junk folder). No effort was made to contact me by phone either and neither was my money refunded until I made the call enquiring where my goods were. Customer service was very poor and I was hugely disappointed with the whole experience.

Experience was good on the whole both on line and by phone, but I was not given advance notice of the delivery date as promised

Very long delay, I had to cancel my order because of this.

Having checked with your online chat staff that you would send the EXACT product illustrated, you sent the larger new model, that I specifically said we didn't want as it wouldn't fit. I didn't bother contacting you when it arrived as our timings did not allow waiting for a replacement. My plumber managed to do a workaround, but it cost me more of his time.

All good , tank arrived in good time. Not packaged but perhaps didn't need to be! Was fitted by local plumber.

We are yet to install the toilet however it was easy to order online, we were given up dated delivery times and it was delivered by a very friendly helpful driver. Based on this service we would use this company again.

"I recently purchased from PlumbingWorld and I'm thoroughly impressed. Not only is the product high quality and exactly what I needed, but the customer service experience was exceptional. From helping me find the right product to ensuring timely collection, PlumbingWorld exceeded my expectations. I highly recommend them for anyone in need of plumbing supplies."

Large website to browse. Chose my items and quickly paid. Email confirmation came through not long after. Very good purchasing experience. Delivery was prompt.

Don’t ever buy things from these people order a glass and they supplied very bad quality even its not glasss it was plastic and profiles were bent

I needed a sink with drainer that had no tap holes for my kitchen. The image on the website was exactly what I was looking for and the description didn't mention any tap holes. However, when it arrived there was a hole on both sides as it was reversible. I queried it to see if I could return it with it being inaccurately advertised but I was told I would have to pay £30 to return it. In addition, there is only 1 blanking off disc and they don't sell them, so I need to source one of those. Delivery was good and the sink is good quality.

A great boiler. Communication and delivery very good. Thank you.

Easy, straightforward and great courier Tony for Tissino