Normandy Lane, SG18 8QB, Biggleswade, GB
Natalie White was absolutely amazing, helped me in seconds to get a new freezer drawer order sorted out after a lot of time spent trying to work out how to do it via other websites. Lovely girl.
Very helpful,and informative.
I've needed a few spares for my fridge freezer over the years. In every case, Liebherr have been amazingly good to deal with - and far cheaper than other online sites. Which isn't to say cheap, but I just ordered a replacement drawer front for £28 which is £51-£138 on line. Plus you know you are getting the right, and genuine, part for your model. I had one set of metal bars replaced free of charge because, although outside the warranty period, they shouldn't have corroded that soon.
Serial number was asked for as I had omitted to include it in the previous email The exact places where it could be found were highlighted and I was able to find it easily. Much appreciated!
I had a problem with a damaged, new fridge-freezer door but the manufacturer; Liebherr was exceptionally helpful and professional, (unlike the retailer who shall remain nameless). It leaves us very happy with our purchase and we can get on with life unhindered by a fridge door....need i say more. Ah and of course, Trudie King in particular was brilliant. What a great customer services team. Many thanks Trudie and Julie too.
very helpful thank you and easy to get through to a real person on the phone!
Excellent Customer Service from Shelley. The issue with the fridge seal isn't sorted yet, but I believe it will be. Thank you for the great service, Shelley.
We had problems with freezer compartment on our fridge which was coming to the end of its warranty. Engineer came three times to no avail. We have today received a new fridge in exchange for the old one. Thanks Shelley for your very efficient and friendly handling of the situation from start to finish. Couriers were good lads as well Very pleased Arthur and Rita
the customer service from Trudie at Liebherr was excellent. Courteous, speedy and efficient. one of the best I have ever experienced.
Shelley Lawrence was really helpful and I much appreciated the time and trouble she took.
Quick response to email sent and good advice given
I needed parts for our built in fridge during lockdown it was difficult to get through but once contact was made swift resolution of which parts and excellent delivery was made. The packaging for the parts was too big is my only criticism in the days we are trying to reduce waist
Ersatzteile und Zubehör bestellt. Zuerst wurde falsches Zubehör geliefert. Es gibt keinen direkten E-Mail Kontakt um die Bestellung zu reklamieren. Telefonisch wurde eine E-Mail Adresse genannt. Dort haben wir zwar keine Antwort erhalten, aber dafür das richtige Zubehör. NUR war dies Defekt. Da kein Rücksendeschein vorhanden musste ich dies auf eigene Kosten zurücksenden. Auf Erstattung der Kosten warte ich seit mehr als 2 Wochen obwohl das Paket nachweislich eingetroffen ist. Liebherr baut super Kühlgeräte, aber den Verkauf sollte sie wohl lieber den Profis überlassen!
