Hornby Road, LA2 9JX, Lancaster, GB
Since 1899, KitchenKnives.co.uk has been supplying the very best in professional kitchen knives from brands including Global, Wusthof, Victorinox, Sabatier, MAC, Robert Welch and Tojiro.
Ordered a set of knives just under £200, I never received them, I never signed for them,I never showed my id to anyone, the parcel did not come to my address and because I reported to dpd instead of kitchen knives them after 10 days contacted them, they completely blanked/refused to even listen to me. No refund, no replacement, nothing. Free money for them, a set of knives for whoever got my parcel, and a very bitter taste in my mouth for contacting the delivery company ,not the sender. Awful awful customer service and I would never recommend this company to anyone. I have never in all my life known such a dreadful way of treating customers, and can only presume they don’t rely on word of mouth or return business. Avoid at all costs, unless you can afford to loose big amounts of hard earned cash!! AVOID!!!!
Exceptional service.
Not the first time we’ve purchased from kitchen knives and same good experience as last time. Easy ordering process and kept up to date on the delivery process as there was apparently a stock issue but items still arrived within the original timeframe given
Item arrived very quickly. Extremely happy with the quality of the Global knife that I ordered and it was a really good price!
I’ve had 3 Japanese Global knives for 23 years now and still going strong! I use them every day and won’t buy any other brand to prep in my kitchen. I recently decided to treat myself to a Global boning knife and Kitchen Knives.Co.uk offered the best price online. It was easy to order, communication great and it arrived safe and securely packaged. I’d certainly go to Kitchen Knives if I wanted to treat myself again, hopefully before another 23 years!
Great value products as advertised. Fast shipping and delivery. Customer service also very helpful and quick at responding when I had a query. I would definitely order from here again.
Great communication from the company with regards to delivery and the knife I ordered is excellent quality.
Excellent experience. Great price. Great communication. When the knife I wanted wasn't available straight away. They let me know that wouldn't be long and then posted it extra quickly so ended up being not too different time wise when arrived. Will buy from again.
Great product , good price and delivery time , looks great in our new kitchen and takes up less space than the big 90s Global knife caddy
I received speedy service and was pleased to find it easy to reach the UK-based customer service desk. I had a question regarding delivery which was promptly answered. I would highly recommend this service.
A good overall experience purchasing knives here. Was a good deal and the customer service was responsive - I had some trouble with their automated age check. My only constructive feedback was that the boxes were quite old and creased - they were for a present, more careful storage would be helpful, but not a big deal. The recipient didn't notice and loved the items so that's the main thing!
Great service, fast shipping, good quality, decent prices...! Recommended.
I ordered a set of Global knives from KitchenKnives. I chose them as they were competitively priced. They arrived within two days via a reputable courier and were well packaged. I would recommend them.
Came on time and good price!
Although I was emailed that the knife I had ordered was out of stock the customer service dept were very helpful, they answered my query, kept me updated and the knife arrived with only a few days delay. Impressed by their customer care.
Product as described. Excellent Value. Good service
Excellent communication about delivery etc and items arrived in good time
Easy website to navigate, good variety of quality products and quick reliable service from the courier they use.
Great service Definitely order from this company again Great prices as bought when offer on brilliant knives Thank you
The service expected As an amateur cook I watch a lot of cookery programs on TV and specifically look for teaching videos on line. It took a long time to decide which knves to buy, then who to get them from. Kitchen knives delivered what I wanted at a fair price. Global knives fit my hand and help me achieve the desired results, I will get more.
