Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Great quality and affordable; i ordered a 28" Jeep suitcase(black) and it looks better than the pictures. Real value for money :)
I have bought four suitcases from Karabars. There has been the same fault on two of the cases. The customer service has been fantastic. No hassle at all to get an exchange or refund. I would highly recommend.
Product ad described Fast delivery Courteus customer service
I had cause to make a claim under the terms of the guarantee. No fuss, quickly dealt with and an excellent outcome.
My case was lost by the courier and I asked for a refund which I got immediately..... But not impressed considering I paid for next day delivery.
Delivery prompt and case exactly as it was described
Very easy Web site, good range of products at good price. Very smart holdall which will job nicely.
excellelent service, delivery and priceing,,,,,and vey happy when delivered saw the high quality purchse for what it cost,,,,
This company cares for their customers. Quick delivery, excellent customer services and amazing products which are value for money. Would not go anywhere else for my luggage Thank you
great price, great delivery service, product seems fine
This is the third order we have had from Karabars each time we have had excellent service. Great value for money.
Easy to order, very quick delivery and excellent product. This is the second time of using and service was just as good. Would definitely recommend.
excellent value for money great shopping experience
Great quality items for luggage and customer service most reccommended. Will look to buy more in the future.
Good quality and package
Debbie Morgan excellent lady. Her work ethic is second to non. Fantastic service. Professional efficient. Highly recommended 5stars for her
Hi, i've found website through amazon and ordered 3 Portola bags. I was not sure to receive them before i leave for holidays but i was wrong. even with no express delivery to France, parcel came in 5 days. i'm completely satisfied with Karabar company and when i get in touch with Customer service , always feeling they take care of me. i'm sure to order another time when i need something else. The bags will be in use shortly to flight Finland. Sorry for mistakes or my bad English.
I purchased 2 holdalls with wheels. Excellent price and service and speedy delivery. Would definitely use again.
Excellent quality and service would highly recommend this seller. Fast delivery and items come boxed for extra security . Have used this seller on previous occasions and never had a problem . A class seller .
Abbiamo acquistato un trolley... e' arrivata ben imballata e in pochissimi giorni. Il prodotto e' come da descrizione. Molto soddisfatto!
