Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Very good quality
Good quality with excellent service
Really helpful got what I wanted, really lovely people, email response reasonably fast :-)
The Jeep flight bag arrived very quickly in a large box well taped up. It looks to be good quality. Very pleased.
Had some recent nightmares buying suitcases but this website is heaven sent. Great quality and accurate descriptions so no more risks or ordering something online that's the wrong size. It's the only place I'll go from now on!!
Dubious of buying a none branded or well known suitcase, we were pleasantly surprised. Suitcases very well priced. Good delivery time, and seemingly excellent suitcases.
Best ever prices, super fast delivery, highly recommended
Ordered a suitcase for 'next day' delivery, but the carrier didn't deliver as promised, despite the paperwork being processed correctly by Karabars. Contacted Karabars, and they immediately chased it up; on following day, courier claimed to have attempted delivery, but we were home and had no 'delivery attempt' card, so again, issue with the courier. Karabars contacted the courier and reported back. Delivery eventually made on 3rd day; interestingly, courier did not ring doorbell - simple left package on our porch. Long story short, package had damage, including perforations and case had a couple of minor scuffs. Sent pictures to Karabars, and they refunded both the delivery charge AND offered an exchange or partial refund. As I was traveling immediately, I accepted the refund - which I considered VERY fair. They are also reviewing their relationship with the courier, and I suspect will be changing. The suitcase survived a trans-Atlantic trip with no problems, and appears to be excellent value for money. The company was responsive, treated me with respect, and I felt valued as a customer. I would not hesitate to order from them again.
Ordered two KARABAR EVORA XL cases on line paid for next day delivery should have been free delivery if spending over £50.cases arrived four days later ,one case slightly scuffed but no evident damage to packing .Have not used cases yet but they appear to be of good quality .
See above. ............
No hassle, no problems :o)
Easy to use items arrived as advertised
Great cases would recommend
recently bought hard shell suitcases at a fantastic price, customer services very helpful and reply immediately via email to an enquirery that I had excellent service and would recommend
I could not find information about the delivery date. I am very used to buy online, but it was my first shop on Karabars. I tried several times to find out the scheduled day of my delivery on their website without success. However, my order was delivered one week after my online shop and the product was exactly what I expected.
I bought two hard case cabin cases for my husband and myself. They arrived really quickly and were really well packaged. The items themselves are fabulous quality, really sturdy and lightweight - just what we were looking for. Oh and a great price and free delivery - what more can you ask for!! We will be ordering our larger suitcases now with great confidence.
Still waiting for my bag to arrive rubbish
delivered promptly and good quality rucksack, lots of zips/compartments, very sturdy, 10 year guarantee label attached.
Not happy with the Delivery of Goods, if some one is in a hurry they have got no chance of getting their luggage on TIME!!!!
Quality suitcases at amazing prices. Will always use Karabars for suitcases. Their quality is second to none. Thanks
