Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Have yet to use bag, but delivered promptly and good value
We bought a bag almost a year ago and the retractable handle broke which was covered under the 2 year guarantee. The customer service team were super quick to respond and arranged a replacement which I am delighted with as I wanted to select a different style. Very impressed.
Awesome service very impressed
I recently purchased a cabin sized case and I'm so pleased with the product. Delivery was prompt and free! The value for money is excellent, and I'd recommend their company for fantastic customer service and quality of products. My case even came with a 10 year guarantee, which gives a lot of trust when parting with your money. Thank you!
Great cases, great price, quick delivery. Thank you
Bought the suitcases as a birthday present. Very pleased with price, quality and service. Would definitely recommend. My only minor criticism would be that Yodel didn't advise me when they were going to deliver, luckily I was at home, but it could have been awkward if they had left 3 suitcases on the door step or taken them away again. A little advance notice would be a great help.
After contacting company ,very helpful,polite and understood my query and a fast and reliable service throughout .excellent.
Great experience, I can recomend Karbars to my friends!!!
Excellent . Good looking and strong bags/cases very pleased with goods and services. Second time I've used this company and wouldn't hesitate to use again A+
Swift delivery, love my new suitcase thank you.
A super sturdy and spacious wheeled holdall purchased with the minimum of fuss at a very reasonable price
A great product at an even greater price & delivered quickly & free - what more can you ask for!!! 😃😃
Very happy all items i ordered are very good quality and cheap. And fast delivery which is very good. Thank you highly recomended.
The bag was everything I wished for I just wish it was an inch bigger!
Excellent service
Smelly bags. Gone off a bit with two machine washes and airing. Cheap china made
Very happy with hand luggage looks very good quality and the pink and black same as you see when ordering.
I was ignored then patronised, I paid for a service and when this went wrong the company should have immediately refunded the delivery charge, this was £4.99 for next day delivery which didn't happen.I sent text messages asking for an update etc and eventually got an answer.item was delivered (by yodel !!! ) Next I was an insulting PARTIAL refund which I negotiated to the full refund of £4.99 that was in my account yesterday...hurrah.... Teeth still sore !!!!
I have bought from this company several times and they are excellent to deal with.
I bought 5 cases. The large ones were just too big for me to lift. The three giraffe patterned ones I then bought are great, yes they are basic, but ideal for taking on aircrafts. And I will see them on the carousel 😎
