Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Brought 2 suitcases via amazon in Sept 23 went on holiday in Oct 23 both suitcases stitches came undo emailed no reply. Went on holiday march 24 stitched handle came away from stitching, still no reply from this company, what happens about my warranty if you can't get in touch with nobody?
Does anyone know what is happening with the company? Product purchased still under warranty (and broken), company shows as active, but the website is down, nowhere to find them online. I assume they just disappeared? British registers show they moved their address to Karabar Properties?! Would love to get my broken luggage replaced, but there seems no way to do that?
My suitcase zip came apart during my warranty with karabar. I am waiting over 6 weeks for a replacement. The website is down. I am told they will check with the warehouse for new deliveries but do not get back to me. This is so frustrating as I loved my suitcase. There is a problem going on but they are not communicating with me. If I could I would give 0 star for their after purchase customer service.
Excellent service good product
When I needed customer support Karabar were there for me and they made it easy!
Excellent customer service team . Item arrived quickly and as described.
Great help from the staff member I spoke to on the phone and cases came in two days. I had bought cases many years ago and as they have only now given up I knew that quality was assured.
Karabar are a really good company who sell first class suitcases and a brilliant at responding to customers
After a few months of use one wheel broke. Karabar customer service was excellent even though the replacement (same item) was out of stock I was able to order a similar replacement with a credit note. Thank you Karabar
Speedy service and great customer service
Very quick, free delivery.
Fast delivery, good company and product.
Was delivered on time and item as described. Well packaged. This is the second item I’ve had from Karabar and I’m just as happy.
Good communications and prompt delivery
I'd prefer better quality. This is leather print fabric. with adjustable standard, partly from plastic and some metal. I am quite disappointed but furthermore, hopefully useful I guess. Not for long time. it's a lesson not to buy less in price.
really bad communication i tried to call multiple times no response sent emails no response even the whole stock is empty i think they are going through liquidation
Great product and fast delivery
Thank you for a quick and efficient delivery of my item.
Quick delivery and great lightweight carry on
There was a fault with my previous case and they changed it without any problem. The customer service was excellent and delivery was quick. Thank you
