Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Value for money and fast delivery
What a pleasure dealing with Karabar. I ordered 2 Ferra cases and they were delivered within a couple of days without delivery charge. I had to cancel my first order as there was a mix up with the delivery address, my account was refunded the following day. I dealt with two lovely ladies called Amy and I can’t think of a time when I have received such efficient customer service. The cases look great!
Website has issues but the item and delivery are spot on, I’d appreciate an email to confirm my order as I was not sure if it was successful. Other than that I’m happy with my order. Thanks
Excellent service, quality product & quick delivery. I would recommend purchasing direct from the manufacturer rather than another large online shopping site.
A very good product at an excellent price with speedy delivery!
Communication is very poor. Yet to receive the luggage
Excellent product at great value price.
Super quick delivery and excellent quality product! Would recommend
Haven't used yet, but impressed with the quality and the speedy delivery.
THEY TRIED TO CON ME TOOK MONEY LIED ABOUT A SENDING PRODUCT NEVER ARRIVED
we ordered 2 items which were in stock we paid for next day delivery 3 days later we called and was told the items had left and was with the courier when in fact they have not been sent, in our view we can only assume this is a scam. and don't trust what they tell you
Very happy with my purchase
Excellent service from beginning to end.Thank you too the two Amy’s for your excellent customer service 🦋🦋🦋
The whole experience with Karabar was fantastic, we live in Spain and the delivery was quick and efficient. The suite carrier is exactly what we were looking for, the quality is incredible and price was fantastic! Even with the delivery to Spain it was cheaper than anything we had found here! Will definitely be ordering from this company again.
Quick delivery. Lightweight suitcase. It’s perfect for what I want
Was exactly as described. Good price and very good service.
This is the second piece of Karabar luggage I have bought and both have been decent quality and good value for money.
Good quick service & bag was delivered promptly.
Item was just what I was looking for, and quick delivery Many thanks
Clear website, easy ordering, competitive pricing
