Dyffryn Industrial Estate, CF82 7TT, Hengoed,
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
The cases are good enough - one zip was a little stiff but with a little bit of persuasion is now working fine. Delievery was excellent - next day and free. These cases are not made by Karabar but I am sure they will be as good as other Karabar cases I have bought in the past!!
Always try to use Karabar as great honest products, good value for money.
I ordered a suitcase, didn’t receive an order confirmation and then my money was refunded without an explanation
Great customer service. Claimed on a 10 year warranty with no problem, i provided detail and photographs of damage and was given a voucher to purchase a new case. The selection of products to purchase is limited at the moment due to supply issues but managed to find a suitable wheeled holdall as a replacement.
Great product at a good price fast delivery
After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out. Only adverse comments, mirror the ones already written, ie, only one coat hanger included ( no real problem, as I have velour covered hangers that fit in perfectly) and, it's a shame there is not an outside zip, to enclose everything, rather than two straps. However, as this will not be going in an aircraft hold, it should be no problem. Arrived quickly, and I am looking forward to using it.
Speedy delivery and great product at a good price.
Great website, excellent customer service, the case is as described
Arrived in a few days. £20 cheaper than on Amazon. Great bag. Looks well made and sturdy. Being used as school bag for 12y old with v heavy folders!
I ordered a suitcase from Karabar on the 31st December 2021 and I have yet to receive it. My credit card has been charged and I am still awaiting the item ordered. I have received two emails from Trustpilot asking for my review of the service received. Unfortunately it is not possible to “award” no stars.
Easy to place order , communication received about shipping. Delivered within a few days great and speedy process.Quality product and at a great price. Would definitely recommend.
Easy to order via the website, delivered neatly and on time.
Great value. Excellent customer service - really helpful. Delivered on time.
We have now ordered three of these cases as gifts. They look good and arrived promptly. Customer service is good, too, and were quick in replying to a query.
Purchased this bag as I had one previously which I found very good. This latest one is much smaller.
Pleased with the service and the product
I bought a karabar makalu backpack from amazon they are a load of rubbish they fall apart will never get one again load of junk would not recommend to anyone
very well done for customer service. Certainly will buy again. and the product itself was flawless. 5 stars overall.
Excellent value for money and very classy looking.
Excellent service
