Distelweg 89, 1031HD, Amsterdam, NL
With initiatives like our Birth Forest, recyclable packaging, more sustainable materials, and products that will be used by many generations of families, we’re working to create a more wonderful world for parents and kids. We believe, every step counts.
Snel in huis en heel blij met het product
Een aanrader 👌
Joolz klantenservice meerdere malen gemaild met vrij specifieke vragen over onze Joolz Geo3, die we elke keer heel helder beantwoord kregen. Heel fijn! We zijn enorm tevreden met de wagen én de ondersteuning.
Snelle service en top product!
Very bad experience with the shop.. Doesn't respect delays, impossible to reach.. Not to be recommended. Had to cancel and ask for a refund
Es steht in der Beschreibung, dass der Sonnenschirm kompatibel mit dem JOOLZ DAY+ ist. Leider kann man diesen sehr schwer befestigen. Ebenso geht er nur mit sehr viel Aufwand auch wieder ab. Der Sonnenschirm ist sehr klein und deckt nicht wirklich den Kinderwagen ab. Sehr schade. Für das Geld.
Atención al cliente muy mala tardaron 1 semana en responder. Tuve que escribir diariamente sin recibir respuesta durante ese tiempo. Finalmente me respondieron
In data 22/07/24 ho acquistato un passeggino "Joolz Aer+ buggy" in edizione limitata colore "ocean blue" e una "barra di sicurezza pieghevole Joolz Aer+"di colere "brown carbon wb" come consigliato per il modello scelto. Consegna avvenuta il 26/07/24: passeggino "Joolz Aer+ buggy" arrivato con una macchia evidente e scatola contenente la barra arrivata aperta. Ho segnalato subito tutto all'assistenza con tanto di foto allegate ma ad oggi 06/07/24 non ho ricevuto ancora alcuna risposta per la richiesta di reso. Nell'attesa mia moglie ha effettuato un ulteriore acquisto dello stesso identico articolo in data 01/08/24, ma ad oggi ancora nessuna email di avvenuta spedizione. SERVIZIO PESSIMO!!!
Wasn't very helpful at all still waiting for cup holder, was my fault I ordered wrong colour bar however bar hadn't even been sent and wouldn't even just swap for change of colour had to wait for it to arrive then send back
La poussette Joolz aer+ est vraiment pratique. Elle est légère, se plie et se déplie à une main, et très compacte, ce qui la rend facile à transporter. En plus de ça, elle est très esthétique. Nous sommes ravis !
Online besteld netjes op de hoogte gehouden over levering Was ook snel binnen ondanks vakantie tijd
I want to be conected to return my order. But nobody answering me.
I placed an order and was immediately charged via PayPal, but my order hasn't been dispatched even after a week. Despite the promise during the purchase that the item was in stock and would be delivered within 2 to 5 working days, this has not happened. I placed the order in Germany, where Saturday is considered a working day, and I waited an additional day before deciding to ask for a refund Here's a summary of my attempts to resolve this: I sent a message through their website – no response. I tried calling the number listed on their website: +31 20 630 48 87 – no sound. I tried calling the finance team number listed on PayPal: +31 20 630 48 88 – no answer, just an answering machine after 5:00 pm CET, stating it was a public holiday in the Netherlands. I wasn't aware of any public holidays this week, which makes it concerning that nobody answers during the day, and the answering machine gives an incorrect message after working hours. I called another number I found on their website, but it directed me to a different online store in Denmark, which surprised them as well. I emailed finance(at)my-joolz.com, the contact provided by PayPal, but received no response. Same with info(at)joolz.com As a result, I've requested a refund through PayPal and placed my order elsewhere due to the lack of response and resolution. I hope this feedback is useful to everyone, to avoid this shop unless they take serious actions
Kompetent,Freundlich, Hilfsbereit , sofortige Erledigung der Angelegenheit
Es el mejor carro que existe para mi gusto pero creo que la barra de seguridad deberia ir incluida como en todos otros carros.
No consigo encontrar mi pedido de GLS
Innerhalb weniger Tage war die Lieferung da , es war vollständig und ohne Mängel.
Il prodotto è perfetto e rispetta quanto descritto, la spedizione è rapida e i tempi sono rispettati.
Webseite funktioniert nicht - Bestellung wird nicht geliefert wann angegebe
Ik heb de zonnenscherm nog steeds niet ontvangen…
