Company Details

I bought a Jackery 500 explorer bought over 3 years ago and its still like new, so on that I've recently purchased the new v2 1000 explorer + folding panel, time will tell if its as good.

The after-sales support is professional and helpful. Their dedicated customer service team goes above and beyond to ensure customer satisfication.

E1000 V2, when paired with a 200W, maintains my outdoor kitchen working smoothly, supporting both the microwave and coffee maker at the same time. With its 1070Wh capacity and 1500W output, it also provides stable voltage control for our camping equipment.

E1000 V2, when paired with a 200W, maintains my outdoor kitchen working smoothly, supporting both the microwave and coffee maker at the same time. With its 1070Wh capacity and 1500W output, it also provides stable voltage control for our camping equipment.

Jackery 1000 was so nice, I bought it twice, great kit to go off-line with, solid.

The information on the website regarding available payment methods is misleading. Klarna's 6, 12 and 24 month installment plans are not available at Jackery UK. Customer service refers customers with questions about it to the bank. This cannot work.

I have been using Jackery for years! I researched and tried other brands, Jackery out performs them all. When a storm knocked out power for three days, my Jackery 2000+ and explorer 1000, kept the refrigerator and television on. We were able to use our small appliances and computer while keeping phones tablets charged. With the extension cable,we put the solar panels on the porch and kept the Jackery dry and charged inside.

I received my E5000 Plus in 40 hours with real-time FedEX tracking. Moreover, everything was well packaged and in great shape. So far, I think this is going to be a very useful and efficient product for my application.

Great experience. Overall we are pleased with the purchase. I would suggest longer cables for the solar panels.

This is one of the best purchases I have ever made. The product is wonderful and so is the customer service. I LOVE my Jackerys! I have two of them!

The Jackery E1000 V2 is ideal for RV excursions since it operates quietly and charges quickly. Its ultra-potable design, robust guarantee, and quality assurance also provide peace of mind for consumers.

Brilliant, I’ve had the 500 nearly a year and would be lost without it. Looking to upgrade to 1000 now.i have used it to charge camera batteries/phones/iPads/laptops/hairdryers/TV and electric blanket

I use the E600 Plus for my photography business. It's powerful enough to recharge my camera batteries and laptop quickly and safely.

Jackery's E1000 V2 provides excellent off-grid power for camping, combining mobility with high output. Its dependability and eco-friendly charging make the cost worthwhile for devoted travelers.

Ich habe im Mai 2024 eine Jackery Explorer 1000 pro gekauft, die direkt bei Lieferung defekt war. Der Umtausch dauert fast 3 Wochen, obwohl ich das defekte Gerät direkt zurückgeschickt habe. Das neue Gerät war nach 9 Monaten defekt (gleicher Fehler) und wurde bereits an Jackery geschickt. Laut Sendungsverfolgung ist das Gerät seit einer Woche dort und ich bekomme keine Antwort vom Support. Ich hoffe, dass ich das Geld zurück bekomme und werde eine Powerstation eines anderen Herstellers kaufen. Jackery würde ich nicht wieder kaufen.

From the moment I encountered an issue with E600 Plus, the after-sales service team dealt with the case immediately. Their professionalism, efficiency, and dedication to assisting me quickly and effectively left me highly satisfied.

I purchased a Jackery Explorer 240 V2 back in September last year on their Amazon store to use in my micro camper to power the lights, fridge and charge my phone etc. All good and works perfectly. Because of this i decided to order the car charging cable directly from their website. I looked at the website and searched for the explorer 240v2 and along with the battery the car charging cable comes up as a search result. When you look at the product description it says it works for my battery. From website: This car charging cable is fitted with Jackery Explorer Series, including 100 Plus, 300 Plus, 240v2, 1000 v2, and 2000 v2 Portable Power Station However the cable did not fit my battery – I contacted support and they advised me that I needed a black cable which they kindly sent to me. However this still did not fit. After contacting support again they advised that I was informed incorrectly and that I needed a connector for the orange cable which was another £30. As a result of this I wanted to return the item – and I was told that I had to pay for the returns postage – even though your website still says today the cable works for Explorer 240 V2. I thought fine I cant be bothered to argue so I sent it back with royal mail and sent them a copy of the tracking number as requested. A month later I chased them to ask why they haven’t processed my refund yet –an agent called Ivan told me the refund has been issued please allow 3 days – I gave them a week – still no refund . I contacted support again asking them to provide the ARN reference so I can track the refund with my bank – again by Ivan I was told that the refund has been issued but there was a system malfunction as the order was not recalled correctly. Please allow some time for it to be processed again – there is no need to contact your bank as the problem is with us. Gave it another week – still no refund. By this point I had had enough and opened a dispute with my bank – providing them all the documentation and email trails. My bank monzo was very good and refunded the money within a day. Today 20th March I get a message through monzo about my case saying that Jackery had disputed my claim. I sent all the email trails including the correspondence where Jackery told me it had been refunded. Monzo have still honoured the refund This has left a bitter taste and I don’t think I will buy anything from them again. It’s a shame really as I am in the market for a larger battery and solar kit but I think I will try bluetti instead.

Jackery's website is user-friendly and equipped with comprehensive product descriptions, making it easy to find the right product.

Love using onsite for hours without interuption

This Jackery 300 is amazing! We recently purchased the E300 and were so pleased with it that we decide to upgrade to a larger one for use during power outages.