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I suspect that my problem was somewhat unusual. My ability to forward copies of the video was less than perfect. I also did not appreciate that each time you emailed me it Khalid new reference number and I therefore accept that all the all the blame for the delay play at my door. I greatly appreciate the service and patience. Your staff and my faith in the quality and service of hose lock is enhanced. Please accept my grateful thanks. LKRL

Our original order was cancelled and not by us. When we contacted Hoselock about the order we spoke to a young chap who was very helpful and he sorted out the problem very quickly. Our order arrived very promptly the next day. We were very pleased with the customer service and would use them again.

I recently had a problem with my 16 month old 30m superhoze. I notified Hozelock and in less than 24 hours I was informed by Alfie that a replacement hose was being despatched. In my experience this sort of customer service is a very rare thing these days and I was most impressed. Well done Hozelock.

Amazing support and cooperation cannot fault the support team thank you very much

Made contact with HOZELOCK due to problem with 40m SUPERHOZE. Was contacted by Genevieve and the process was absolutely first class. From initial contact - 24 hours later Genevieve confirmed that replacement would be sent out. Credit to your company and thank you for all your assistance and also the simplicity of the process. " One Happy Customer"

I required a part for my hose and from first contact to receiving part the service and communication was excellent. Well done Hozelock for an exemplary service.

Excellent response from Sean, customer service, in replacing a faulty hose spray head. He gave this his personal attention and resolved the matter very quickly. A wonderful attention to customers, often lacking nowadays. Many thanks.

Needed a replacement which arrived in 2 days

Very good service and a satisfactory outcome to a problem with a hosepipe. Thank you very much, your prompt attention is unusual these days and appreciated. Well done Charlie of Hozelock

I was really impressed with 5* service from Sean at Hozelock. My 20m autoreel wasn't recoiling properly causing it to jam. I was able to send him a video of the fault, and even though the autoreel was out of warranty by a couple of months, he was able to get me a replacement in just 2 days. Fantastic! Hozelock equipment has many cheaper mimics, but Hozelock remains the Gold standard for garden products in my view. Thanks!

Prompt reply, excellent customer and after sales, replaced my hosepipe with no problem. 5 stars from me

Our Hozelock Tuffhoze 25 m just over 12 months old has had infrequent light use and sprang a leak . This is a premium product with a 30 year guarantee and so the issue was a disappointment. However Genevieve requested images of the leak and dealt swiftly in sending a replacement The service from Hozelock is commendable and probably our best experience in these type of circumstances in many a long year Kath and Don

I cannot speak too highly of the best customer service I have encountered. Initially I was looking for advice to repair one of my two four year old auto reels under the impression that the warranties had expired, but having confirmed they could not be corrected, Genevieve and her colleagues simply replaced the unit with no qualms whatsoever. My experience with Hozelock was outstanding and I have no hesitation in confirming that the quality of the product, backed up by this unblemished customer after sales service, speaks volumes for this excellent company

Not one to ever write a review, but Genevieve deserves Customer Service recognition. We had a problem with our Hozelock Auto Reel 40m. It was just under a year old, and the problem was getting worse. We sent Genevieve images of the problems we were incurring and proof of purchase. She advised us what we needed to do and has arranged a replacement for us. Thank you Genevieve for wonderful service.

Issue dealt with brilliantly and would highly recommend one of the brat customer service experiences.

My Hozelock Auto Reel became faulty. Emailed customer support. Alfie dealt with the issue very quickly and will receive a replacement auto reel in the next 3 - 5 days. Great service

My 3 year old hose developed a leak at both ends at the tap fitting. I had already tried unscrewing and retightening with no improvement. I contacted customer service by email for advice who asked for photos. Within a few days I received a reply letting me know that a replacement would be on its way in 3 to 5 days. Excellent service. Thank you

Prompt replies, courteous and effective. How refreshing to be dealt with as a valued customer. The agent Genevieve’s work on my problem was exemplary, five star treatment. Thanks

Just want to thank Genieve for her constant support and help throughout my concern .Hozelock uk congratulations on your customer support team. I usually don’t review items however the team involved in my concern were first class

I had a problem with a 15 month old Hozelock faulty spray gun. Genevieve in customer support dealt with it extremely well. Firstly by suggesting a possible solution and, when that did not solve the problem, arranging a replacement free of charge which has arrived and works perfectly.