Midpoint Park, B76 1AB, Birmingham, GB
Tim helped me find the right part for the job
Once my claim for a faulty hose gun had been thoroughly investigated and checked, a replacement was sent out quickly.
Excellent customer service from Tim at Hozelock. My hose snapped in two whilst still under warranty and he arranged for an immediate replacement to be sent out.
They addressed and resolved the problem very quickly
My 40m hose refused to rewind. I emailed customer services and received an immediate response from Sean offering me a few quick fix tips. However, unfortunately none of these worked. Sean ensured that a new replacement reel was sent out immediately which now resides in pride of place on my garden wall. Thank you Hozelock!
Without hesitation the customer service team at Hozelock jumped into action helping me with a product issue. The entire process was easy, no hassle, fast and efficient. I have been left exceptionally satisfied and happy. This is undoubtedly first class customer service. Thank you.
Excellent Customer Service from Tim at Hozelock. 20m Auto Reel stopped auto reeling, and following on from sending a copy of receipt and a short video, the Auto Reel replacement is on it’s way, apparently. Great service!
Great customer service - replaced some missing items, free of charge and quickly.
My 40m hose reel has been a game changer in the garden and for washing cars etc. It was a gift which, for some reason, suddenly refused to rewind. I emailed customer services and received an immediate response from Sean offering me a few quick fix tips. However, unfortunately none of these worked. The reel was coming up to 5 years old so Sean advised me to try and get a receipt as it was still just under guarantee. Luckily I was able to forward this and show proof of the disabled reel. Sean ensured that a new replacement reel was sent out immediately which now resides in pride of place on my garden wall. Thank you Hozelock!
Your response says you have now satisfied the requirements of CST thus have closed this appropriately. You haven't satisfied anything. Your quality manager accused me of sending correspondence not rooted in fact ie accused me of being a liar. I have responded with photos showing that the screws provided were very different to those supplied. You have not replied. Your quality manager obviously can't tell the difference between 32 and 50 mm screws and hasn't the courage let alone the professionalism to deal with this property. Just remember you deliberately ignored emails saying there was a problem with the fixings for weeks. How is the product recall going?
nice stuff but chaotic and unfair employer
I purchased a Hozelock autoreel online and after a few months use the reel developed a fault. I contacted Hozelock to raise the issue and long story short - I received a replacement reel and hose under guarantee. I was in correspondence with Genevieve and Grazyna and I can thoroughly compliment both, on the level of Customer Service I received. Well done and many thanks.
Sean, Very helpful & solved my problems in finding & ordering a spare part
Sean was fantastic and helped me sort the problem with my product. Thank you again!
Amazing customer service from Sean. I needed a replacement part for a multi-tap connector that is currently out of stock and messaged to enquire - Sean replied immediately and let me know it's not currently available and offered to send a blanking cap at no charge. I'm very grateful.
Quickly responded to my problem and tried to solve the issue. Eventually with their patience resolved my warranty issue.
The speed of the acceptance of my guarantee claim and the replacement of my damaged hose reel. Also I was on holiday when the replacement was due to arrive and Hozelock rearranged the delivery to arrive the day after I returned home, which it did. Excellent service from Hozelock - absolutely brilliant!
I contacted Hozelock as I had a problem with my wall mounted hose and hoped they would advise me how to repair it. They responded immediately with suggestions but unfortunately none solved the issue. Without me requesting it, they immediately sent a new replacement. I can't remember when I've experienced such superb customer service and am always happy with their products. An excellent company who I have no hesitation in recommending.
First rate customer service. Would highly recommend. Thank you.
Hozelock spray gun stopped working. Purchased from Amazon just over a year ago and warranty had expired. Contacted Hozelock Customer Services, spoke to Olivia, who was fantastic, and a new spray gun is on its way. Can’t say how impressed I was with how this was handled. Well deserved 5 star rating. Thank you.
