Company Details

Thanks to Ebony in CST for her quick and professional service in response to my hoze which had split. Very efficient service. Thankyou.

This company went the extra mile to resolve an issue with a product

My Hozelock gun attachment developed a fault and I couldn’t sort it. I contacted Hozelock and they were very helpful and organised a replacement which was beyond what I was hoping for and exceeded my expectations. I was very happy and couldn’t recommend Hozelock customer service team highly enough.

Update 04/06/2024 - So just a quick update on this, and we still have not got any further really and its 15 days since first contacting them on the 20/05/2024. So if you are thinking of buying Hozelock products you may want to take the time Hozelock take to respond and resolve any issues into account. So on the 29/05/2024 (9 days later) I did get a reply asking for proof of purchase , which I had already provided on the 20/05/2024 and video of the issues. why it took 9 days just to ask for further info is beyond me seems just like and exercise at dragging things out. I duly sent the video on the 31/05/2024 I sent the videos as requested but since Hozelock do not have a method or webform to submit these issues you will be subject to the maximum email attachment size permitted by your email provider, mine being google, now google provide a solution to this it involves the video being stored in google drive and the recipient in this case Hozelock being given access to view them. come the 03/06/2024 I get a reply back which basically says Hozelock are not allowed to open the videos because google drive is not GDPR compliant (which is actually correct) but makes it difficult to provide videos which are of a larger size when Hozelock themselves do not provide a method of submission. So today the 04/06/2024 I have submitted GIFF videos in the hope that these are acceptable and will await the minimum 2 day wait time before I get any response. Further updates to follow .......... I have a faulty Autoreel 40M that to be honest has been a pain since day one, It had to be replaced from brand new as it just gushed water everywhere and the 2nd one now just leaks from inside as well as that the rewind mechanism is useless. the retailer replaced the original one after a couple of days, now I have to resort to the Hozelock 5 year warranty So far very poor response times, been waiting 5 days for a response still nothing, to be honest that`s just not acceptable in this day and age, 24 hours fine but at this rate who know how long this will take to resolve if at all, they actually state they can take between 5-10 days to reply to an email. I don`t hold up much hope. Just hope you don`t have a issues with a product you buy. 10 years ago 5 to 10 days to respond to an email may have been acceptable but in this age this has to be the slowest response of almost any company in the world. Serously need to reconsider their support response time compared to their competitors in the this market.

I would like to pay tribute and compliment Chloe and the customer services team for the excellent work they have done. Chloe dealt with my enquiry with both professionalism and courtesy which I really appreciated . Hozelock are a great company to deal with. Well done and thank you very much.

I needed a service kit for my Hozelock 7 litre sprayer and could not find one. I contacted Hozelock customer service they were a bit slow in answering but they sent me a link to the part that I needed.

Unrivalled customer service. My Hozelock auto-reel has been a faithful servant in my garden since I bought it in 2022 however, it developed a fault that I couldn’t fix so I reached out to Hozelock. From the moment go, they were responsive, helpful and professional throughout. After very little effort on my part, Tim at Hozelock organised a replacement which was beyond what I was hoping for and far exceeded my expectations. I couldn’t be happier and couldn’t recommend Hozelock customer service team highly enough.

Excellent customer service/advice. Sent me all the info' that I needed. Enabled me to resolve the query that I had.

My hozelock autoreel broke within the guarantee period. Once I provided proof of purchase Sean could not have been more helpful in resolving the issue. As a result I would recommend buying from Hozelock again and well done Sean!

I recently ordered some replacement washers for my Irrigation Programmer but unfortunately, when they arrived, were found to be the wrong size. A quick phone call to their Customer Services this morning provided a prompt easy solution and the correct washers are now in the post to me! Thanks.

Contacted Hozelock regarding an issue with our 40m retractable hose. Spoke to Tim Tannel who's product knowledge was excellent as too was his communication. Issue resolved immediately. Excellent service. Thank you Tim.

Bought the Hozelock 2412 20 mtr reel set with attachments. Naively assumed open the box put on the end attachment and off you go. Opening the box was easy, actually putting the whole thing together required a degree in mechanics plus the help of wonderful neighbour and You Tube instructions and over an hour of time. The written instructions are a waste of time and without seeing YouTube it would have been impossible. Suggest you review the instructions.

Had a fault on my Aquaforce 1000 pond pump. Contacted customer services and a replacement was sent by return of post. Excellent customer service. Thanks

Never again will I buy another hozelock product as the hose guns have never lasted and the hose itself has split and kinks constantly. This hose was purchased some years ago but it's just cheap materials of very poor quality. The plastics have weathered badly. My replacement will be a different brand. Avoid paying a premium price for poor quality.

Spoke to service department and ordered my kit and I fitted it and all works like new, many thanks

A great company providing a really good service

30m Superhoze. Great design product. Unfortunately there was a fault after a few years but the 5 year guarantee meant it was replaced quickly and without fuss. Great customer service, thank you Sean 👍

Excellent warranty and fast to send out a replacement hose. Would recommend

Great customer service...helped replaced a faulty item Thank you

My hosepipe had started leaking. I contacted customer service and sent proof of purchase and a photo of the problem. I was told a replacement would be set out within a few days. Great service! Thanks