Company Details

I ordered a Hoselock wall mounted reel from Amazon, it arrived next day and was mounted on the wall however the disc that was included for the centre of the reel was too small. I contacted Amazon who advised me to return it for a full refund as to be fair is their policy. As it was already on the wall I contacted Hoselock Customer Services and Charlie immediately took ownership of the problem and after I had given details of the missing part ordered me a new right size disc which arrived next day. Hozelock were brilliant and second to non.

I contacted Hozelock customer services as one of my many hozelock products required a part. It was still within warranty so I emailed customer service. Sean replied to me promptly and solved my problem instantly in a single email. I was really impressed with him and it makes such a difference when dealing with a professional. Thanks Sean. I will continue to purchase hozelock for all my gardening needs.

My superhoze split so I put it in the bin (as you do!) anyway as I was about to also throw out the original box I stumbled across my paperwork and noticed that it was still within the warranty period. I appealed to the goodwill of the folk at hozelock, as I had now disposed of the evidence that the hose was actually split, and guess what they came up trumps and are sending me a replacement. That’s what I call good old fashioned, common sense customer service!!! Well done and thanks to Chloe and Ebony for helping me along 👏 👏 👏

My two year old Hozelock hose reel was ejected off the wall by water pressure and wouldn’t reattach. I contacted the company and they immediately cut to the chase and sent me a complete new hose reel assembly free of charge. Brilliant service.

My hose developed a fault. I called hozelock customer service and they told me what to do to get a replacement as it was still under 5 year warranty. That’s amazing and why Hozelock costs a little more. A great product and a great long warranty backed up with excellent customer service

Excellent service, very quick response would definitely recommend

Excellent customer service. Communication was spot on and resolved the issue. Extremely satisfied.

This has always been a first rate company with superb products. I have never dealt with the customer service department before (I was assisted by Chloe B) but I was really impressed with their professionalism, prompt response and effective action.

Sent pictures of my hozelock superhoze which became faulty they sent out a replacement first class service Thankyou Ebony..

I had an issue with the Handle where I fitted it to the wrong side not realising once u attach it you can’t take it off without sawing and replacing the handle. I emailed customer support and the lovely Sean advised what I had to do and as I said the manual should have made this very clear so he has sent me a new replacement. 5 stars for CS but 1 star for Hozelock for designing a handle u can’t take off again once fixed.

I contacted Hozelock and asked if there was anything they could do to help, my retractable hose was 5 years to the week old and had stopped reeling in, Sean couldn't have been more helpful, after providing my original receipt and video of the issue I was sent a brand new unit, thank you so much!

I have had a problem with my hosepipe, after nearly four years. I decided to contact Hozelock by email, and spoke to Tim who was amazing and arranged for a replacement. it was a lovely surprise because I really did not expect a replacement after four years, so thank you Tim and Hozelock. Kind Regards C A Simpson y hosepipe

Wonderful customer service. Will be sticking to this brand.

We bought a 30M Superhose (model 8230) from an external supplier in 2021 and registered it with a 5 year guarantee. The hose developed leaks in 2022 and was replaced under guarantee. The replacement hose developed leaks in 2024 and is again to be replaced. Excellent service, but misses 5* because of the issues with the product.

I had an issue with a Hozelock product that was just approaching 12 months old. Charlie at Hozelock was really helpful and arranged for the item to be replaced in a timely manner. Fantastic customer service.

Absolutely awful product. Auto retract hose reel that refused to work after 2 years was replaced last year under guarantee. The new one is doing the same this year. Do yourself a favour and look for a better manufacturer if you’re looking for a hose reel.

Recently had an issue with a Hozelock tuff hose. After reaching out to their customer services a brand new one is on its way. Perfect. Thank you.

I've always used Hozelock's products and never had a problem with them. I recently had an issue with one of the spray guns after nearly 10 months. Contacted Hozelock to report the problem and after a couple of photos, they have arranged for a new one to be sent out within a few days! This is the kind of customer service everybody should aspire to be. Dean

Cloud controller what a nightmare this product is! doesn't work unable to reset app unable to get help from hozelock complete waste of money.

Thanks for a quick response and replacement for my watering timer .