250 Northern Ave, 3rd Floor, 02210, Boston, US
About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries. Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots. Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address. Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more. 45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
Was able to resolve an issue within 24 hours. Very professional and helpful dealing with customers. I would recommend thier products without hesitation.
Fast response times and focused on solving the issue.
Very responsive and helpful customer support.
I’ve mentioned wrong password when register, and could not log in. So I contacted support team and they solved my problem immediately. Great job guys.
I have been a Hotspot user for 5 yrs. I needed to change my account details, including email. Kyla, the support member, sorted the issues immediatly and professionally , whilst being both polite and helpful. Hotspot is a top notch VPN with a stack of good features. Would recommend - 5*
Today’s consultation on the chat was - as usually - quick, efficient and friendly.
Technical support responds quickly and the team is very thorough.
This app is very annoying, it automatically connects to the super slow network, collects lots of data, and is pretty bad compared to other free VPN services. The only situation i would reccomend the free version of Hotspot Shield is when you need a VPN to do something with low internet usage and quickly on a public network, though other free VPN services are better in other categories while also being good at this
My issue was resolved same day I had the issue.
I got it as a part of Dashlane premium. It used to have an inbuilt VPN connectivity provided by Hotspotshield or its parent company. They recently just gave us access to Hotspotshield directly. And I haven't had any complaints. I never felt the need to opt for any other services. A few servers are hard to connect to here and there and the auto option seems to only connect to the US, but it's fine. You can always choose your location as you wish.
Fast and precise answer. Very polite and curtious Very glad he helped me solve my problem
Good Service The bot was friendly and directed me right to the representative I needed, who was great at helping me cancel my account and getting what I needed.
Today I sent an email to HotspotShield support. Less then an hour later I got an answer and a solution to my question. I thought that by sending an email I have to wait for days to get a response, but was I pleasenty surprised!
appreciated!!!!!!!!
Thankyou...
Response was great. problem solved .
Superb customer service! Responded right away, and knew exactly what the technical problem was and how to rectify it.
Worked with Louise V and Jan D on the issue of buffering while playing BBC iPlayer. They were both very helpful and quick to the resolution. I've been with Hotspot Shield for about 6 years. Very pleased with the few times I've needed help.
I am still running Windows 7 on one of my computers, and for various reason want to continue with 7. Recently Hotspot Shield refused to work and I got a message "IP collision detected". I contacted the help facility and got a number of steps to try. After several "dead ends" the problem was solved by deleting the driver "Hotspotshield TAP-Windows Adapter V9" and installing "hsstap-windows-9.24.4-I601"
Prompt response. Effective and detailed solution.
