250 Northern Ave, 3rd Floor, 02210, Boston, US
About Us: As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries. Key Benefits: Data Encrytion Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots. Online Anonymity and Hidden IP Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address. Access to Online Content Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more. 45-day Money Back Guarantee: Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
In the years since I first started using Hotspot the after-sales care has always been good but so too has the continued development of the software improved to the extent that issues with connections and the software itself are something of a rarity. Glad I chose to invest and put my trust in this technology.
The option to add another device, my TV (5 are allowed) sent me to a QR code where I needed to log in to my account. This is something that you rarely need to do and for some reason I could not log in. I raised a ticket with support which was picked up quickly and the issue was that I had 2 usernames/emails associated with the account. This was quickly resolved by getting the account in order and I was then able to add the device. The support is quick and very easy to deal with and resolve problems.
Excellent support
Hotspot Shield's response was fast and constructive ...No messing around, they admitted, it was their mistake and fixed it immediately, even without further contact from me...To good, just to good, to not, recommend...The "VPN", well, lighting fast and KISS...Not moving, thank you guys!!...
Carl was very prompt in carrying out my request to cancel the Premier Subscription. He was also very nice.
Had issues logging in to my account, customer service rapidly verified that I was the correct owner via my email and set me up with a new password.
Hotspot shield has been the best VPN I've used. Not only that but the customer service is on point. The chat got disconnected but the agent followed up via email to make sure I was ok. I'll continue to use their service.
good suport, quick response at a great quality
Great value for the money
Very competent support, 7d/24hours, kind with customers: Thanks for the very positive experience.
Excellent product and terrific service. Highly impressed with the Kyla, her response and professionalism to address an issue. High recommend!
After months of issues with Hotspot Shield conflicting with my ability to use Outlook 365, after mulitple suggestions from the techs at Hotspot Shield, after mulitiple emails back forth that just continued to show their patience through my frustration, finally they appear to have resolved the issue. Only one day has past, but it appears that the app on my PC is working now in association with Outlook, Edge, and Firefox browsers. -- Thank you tech support! It was a few months coming and mulitiple attempts to fix the issue, but it seems fine now.
Staff were very responsive to email requests for technical support and more often than not responded within 24 hours until my issue was resolved. They were polite and courteous during the troubleshooting processes. Recommend. 2 thumbs up.
Приложение очень отличная и команда поддержки тоже как что помагают решать проблемы какими бы не встречали мне очень нравится это приложение и разработчики при любых обстоятельствах в случии не решение проблемы если попросить возврат средств то сразу же возвращают средства выплаченное вами в течении 30 дневной гарантии!!!
Clear, concise and patient. So that’s a five-star review from me. And quick. Went online, talking to a real person within a few minutes. Problem solved.
It does its job perfectly as a VPN, the support is out of this world. Have helped me twice fix my account, which was bugged due to Dashlane not recognizing my Premium membership, fast replies, straight to the point, very polite. The VPN is easy to use too!
Great fast service
One of my TVs lost Hotspot Shield. Tried to reset Firestik etc. No joy, I sent email to support. They came through immediately and I was able to reset per instructions, Great Joy ensued! Good job tech support!!
Great and fast positive support by customer service. Keep it up as the best 👌 👍 😍
Anthony knew his stuff and was very helpful. I wanted a refund due to a slow VPN connection and he was able to help me so now my connection is way faster and I no longer wish to get the refund.
