Company Details

great customer service very helpful but very disappointed that our duel fuel bill will increase by £740.00 per year this is a price increase of 42.5% how can this be justified ?

I had a problem and the team resolved it

I have used Goto for a couple of years now and find them Very reasonable, as a pensioner i have to keep an eye on my outgoings, have had no problems at all with Goto Energy.

Great customer service and very competitive tariff.

Lovely lady called back after an earlier call that I couldn’t take. She was friendly. Polite and extremely helpful. Answered all my questions and queries. Goto energy has been flawless throughout. Just renewed for next year. Loyalty gained me cheaper energy by far. Very happy

While the task was very simple it was all dealt with very quickly and efficiently.

Go to Energy is the best company we have dealt with in a long while. We were happy to pay the new tariff without doing a price comparison as we are happy with the company ethos and the customer care is 5 star.

Friendly staff , helpful good Competitive rates on gas and electric would recommend

Best energy company I have used and the only energy company I have used consecutively.

I have been very pleased with the assistance provided this week by your Customer Service Team (by Victoria and Annie) and the transfer onto a new tariff from August. Your rates are cheaper than any of the options offered by my usual online service (Energy Helpline) and do I am happy to stay with you for the year ahead.

Things went fine but there is an issue to be resolved with my smart meter for electricity which should be repaired/ replaced without delay to normalise my contract

very easy to deal with everything is clear to understand I have only praise for goto energy

Best electric service I have found since moving to Ipswich. Would have preferred to pay less than what I will be paying in July but I understand that prices have gone up and on the other hand this might cover me in the winter months. Customer service is excellent. Thanks for your excellent help.

Good service generally but have been unable or unwilling to fix and upgrade my smart meter.

Fantastic Service and consistently deliver value.

Excellent service sorted out tariff after I had missed an email thanks

Rang me to remind me to change from their standard tariff so I could save money, they had sent an email as well. Their fixed tariffs are very competitive at time of writing. Website is simple enough to use.

Very good experience good quality and I would recommend you to anyone else

Brilliant: easy to switch, and saving me a small fortune. Customer service scores 100%, with easy access and quick response via email, or telephone. All in all; far better and cheaper than "big name" suppliers. HIGHLY RECOMMENDED.

Thank you for your service