Forest Master Ltd, Industry Road, Heaton, NE6 5XB, Newcastle upon Tyne, GB
Forest Master Ltd is a UK based company that expertly design, manufacture and sell award-winning forestry machinery equipment and tools, such as log splitters, wood chippers, sawhorses, workbenches and an extensive range of spare parts and accessories. We make it possible to turn the laborious splitting of the pile of logs that would normally take you hours upon hours, into a fun stress relieving past-time. for you to heat your home with natural resources. That’s not all, we also provide next day delivery* on all of our products, at no extra cost. We’re committed to providing exceptional customer service to all of our customers, all of the time. Our experts are always on hand to help you with any problems or questions you may have.
Excellent service even though it was near Christmas. My husband has copd and will find the log splitter life changing, so easy to use, I can't keep him away from it. Wish I had bought it years ago
Fast safe delivery of the product ordered
Excellent products and a super-fast delivery, even just before Christmas. Thank you.
Most items are NOT UK made by Forest Master but Chinese imports of doubtful build, quality and safety. Having been stung once I would never use this company again.
I had a problem with a non functioning fan and Forest Master dealt with the issue promptly and in a highly professional way. They arranged return of the fan and a prompt replacementwith no quibble. I am very impressed. The replacement fan works perfectly well and I'm very happy with it.
I recently bought a FMX4 log splitter and in a second order a matching All Terain wheeled stand. We agreed a delivery date over the phone, but on the day it was a no show. I contacted customer services who did help and then arranged a courier for the following day. My online account failed to show my order, so access to tracking, the warranty card etc wasn't possible. The high stand that came with my model couldn't cope with unpaved ground, so I ordered the FMX4 All Terain stand. This did arrive as planned but instead of a FMX4 stand they sent an FM16 stand! I contacted them and was advised that their records showed that I'd ordered an FX16 stand. So I emailed them my order confirmation showing that I'd ordered the correct FMX4 stand. The customer services chap checked with the technical team and advised that the FM16 stand would be compatible with my log splitter, so rather than have even more delays I fitted it. It does work, but the bracing cross members in the frame are too long. Whilst, I'm happy with the performance of the log splitter. I have been really disappointed with the quality of service from Forest Master. For me this has been poor and plagued with error after error. I hope this review helps them to improve.
Forest Master holds a payment for a failed transaction (they rejected an invalid postcode) I repeated the same transaction twice). I can't access nearly over €1200 and had failed standing orders because of this. When I called I was blamed because I put the wrong postcode but I checked my postcode and it is the same as on my bank account so the fault is on their side. I have never had this problem before when buying online. I still didn't get my money back. I called my bank and they can't do anything as the payment is pending.
Customer service - excellent Speed of delivery - excellent Quality of product - brilliant This log splitter is a really competent piece of kit. Portable enough to be moved around with ease. The Duocut blades make splitting gnarly knotty wood a breeze. I have been using mine to split well seasoned tree trunks and roots which are unspittable with a sledgehammer and cold chisels
Purchased farm jack and felling lever. This is well made and does the job of stabilising and then pushing over during felling operation. Excellent piece of kit! Very straightforward ordering and email status from forest master.
Excellent product at a great price.Very fast dispatch and delivery. Excellent communication with seller.
item arrived as notified. assembled easily works well with the materials we had to shred/chip you require a "push" stick with finer materials to feed onto blades
waste chute could not be fitted as supplied performance at shredding cardboard very poor
5 star machine well made Nice and compact Fantastic service spoke to a rep /had follow up questions and it was no trouble to help me Would recomed this company and product to anyone who is iterested.
Really pleased with my new mulcher. Sufficiently powerful for my needs, easy to use and so far reliable.
Delivery on time, product good, customer service excellent
De nouveaux un retour de Forest Master qui m'indique un remboursement des droits de douanes qu'il n'ont pas payé sous 7 jours le 8 Juillet, nous sommes le 18 juillet, toujours rien, une catastrophe ce vendeur....
J'ai commandé le 21 juin sur internet 2 roues de rechange pour une fendeuse de bois. Mon compte bancaire a été débité immédiatement du montant. Nous sommes le 17 juillet et malgré une dizaine de mails de ma part, je n'ai jamais obtenu de réponse claire et précise au sujet de la livraison du matériel. Pour le moins, c'est non professionnel mais j'ai bien peur que cela soit plutôt du vol. Finalement, j'ai dû acheter le matériel ailleurs et je cherche maintenant à me faire rembourser.
Electric woodchipper is an utterly worthless piece of excrement. I have now tried to use it for a few hours, and I have had to repeatedly replace the fuse in the plug because every time it clogs, which is about once every five minutes, the fuse blows. I have so far changed the fuse about TWENTY TIMES. It is therefore unusable, because it would be quicker to manually chop the material up with a pair of scissors. This is a design fault. There should be a trip mechanism which can be reset with a button. There is what appears to be such a mechanism, but it doesn't work.
Having had a FM10 duo cut for 8 years which was fantastic piece of kit, only once needed to contact forest master for help, I'm getting through 20 cords of wood each year and needed an upgrade and decided on a FM16 what a machine,well powerful,well made and a brilliant service from forest master, highly recommended company.
je cherchais cette pièce depuis un moment pour une fendeuse à buche identique mais d'une autre marque, mal grès la barrière de la langue bon service.
