2e Ijzerstraat 6, 3024CX, Rotterdam, NL
Chillhop Music is the leading platform and label in lofi hip hop and jazzy hip hop. The best and chillest beats for working, studying and relaxing. New releases every week as well as our 24/7 lofi radio livestream.
F*** amazing support and reply! Issue solved in less than a day! Well done Ben! Well done Chillhop!
Ben and David were very helpful and answered my questions very very quickly. They even followed up with me to make sure everything was delivered and I was happy. I would gladly reccomend Chillhop to any of my friends and family.
Great customer service! They we’re really nice to give me an extra vinyl since my order didn’t go through because of brexit.
Got in touch with them because of a delay in my order. David was very quick to respond and help. Now I can go and enjoy the music. Thanks!
Service is outstanding, I’ve been a customer for several years and recently ran into an issue with my latest purchase. Thumbs up to David for resolving it swiftly even on his days off!
David for the customer support team was fantastic! They resolved my issue quickly and above my expectations!
One of my orders had been missed due to the migration of their warehouse to europe, and with covid and brexit adding to the mix, I couldn't blame them for missing something. But I want to give a huge thank you to Ben D. who went above and beyond to sort this out! He was incredibly friendly and helpful and provided an excellent customer service experience. As a long time customer this was hugely appreciated and I'll definitely be back for more orders in the future!
I've been a Chillhop Music fan for a good while, and was thrilled to see they had merchandise available. Ordered the ever-cool Chillhop raccoon plushy for my gf as well as some stickers. My order was at an awkward time, as they were relocating their warehouse operations, and required some patience on my part for the processing of my order. Was in touch with David, a customer service representative during this time, and he was very helpful and quite pleasant to deal with. My order is on its way, and I have nothing but good things to say about the crew there at the Chillhop Music. The stickers sold out again before my order could be processed, and my purchase was refunded but I'll be back for those. Five stars, guys.
I placed a pre-order for one of their vinyls during their warehouse migrations. After my order was not shipped and it was no longer on pre-order status, I reached out to the provided email within my order email. They responded back quickly, apologizing that my order was missed during the migrations and gave me an additional vinyl for free. My order was shortly shipped out to me and I received them quickly. My only concern was that there were shipping issues to the US now that prevented shipping, but since that wasn't the issue I plan to order more from them since I love their music and art.
The music they have is amazing Iv been listening for almost 6 years I want so much of your merch I bought photos and I wanna buy clothing
Just received Chillhop Essentials Spring 2021 on CD - sounds amazing. Love the artwork too. A great purchase - thanks Chillhop - absolutely recommend.
Record came in warped through transport, and got it replaced in due time, answered all my questions when presented, took a bit of time to hear a response but due to Covid it's understandable. Overall, perfect customer service
Needed a pre order exchanged, and they were very prompt and willing to exchange it. Highly recommend.
Extremely supportive, quick and friendly team. And music speaks for itself. If you don’t know Chillhop yet, it’s about time to do so. Looking forward to the Spring 2021 vinyl! Thank you David for your support and patience in explaining the tax situation. All the best!
It could not be better! Excellent service, great music! Super professional service team, keep on going that way guys!!
The music is great, service is wonderful. I am totally satisfied with Chillhop Music and would recommend to all.
I am always impressed at how convenient the shopping experience is, and how great the service is. If I could spend infinite money, I’d happily spend it all at Chillhop :)
I've been purchasing vinyls from them for years! For the first time, I've had to contact their customer for help since I recently moved and had no access to my previous mailbox. They helped me out by sending me a new copy to my new address! 10/10 best customer service I've had in a long time!
Awesome customer service to go with their awesome music! I inquired about my recent order that had not shipped yet and they promptly got back to me and explained that the newest vinyl was delayed in customs but went ahead and shipped the rest of my order right away. Took about a week to get here from overseas which is quick in my book. Love this company.
Ace service, highly recommend!
