2e Ijzerstraat 6, 3024CX, Rotterdam, NL
Chillhop Music is the leading platform and label in lofi hip hop and jazzy hip hop. The best and chillest beats for working, studying and relaxing. New releases every week as well as our 24/7 lofi radio livestream.
I had a question regarding new delivery methods. A new company was used that hadn't previously been used for my deliveries and I want to know more information about why the change was made. I was emailed within 24 hours and given an excellent response and further explanation so I could fully understand the reason for the change. It's great to be treated as a person and have your questions answered sincerely in a way you can understand. I would give more then 5 stars if I could.
There is always close contact with the buyer, they quickly respond to emails. However, the delivery speed is a bit disappointing. Thanks
Eind 2021 deze muziekstijl en het Chillhop Music YouTube kanaal ontdekt… Wat een muziek onder dit label… echt waanzinnig mooi en rustgevend ! Des te mooier is het dan ook dat er een winkel is waar ook de cd’s te koop zijn, alles digitaal is mooi, maar fysiek de muziek in handen hebben vind ik toch zeker ook een absolute meerwaarde hebben. Ook hele leuke goodies, zoals knuffels en platen, top !
Chillhop has brought me some beautiful music in stressful times, and I can’t thank it enough.
although the emails said that the package would be delayed by a few days, it actually came 3 days before the original date. the package came very well secured as it was a record, and it of course sounded great.
Le vinyle est incroyable, bien emballé. La livraison est un peu longue (2 semaines).
I got nice chillhop products. There was a mistake in the delivery of the item, but the staff at chillhop responded promptly. I am grateful for that. These items will make me and my family happy as Christmas gifts. I love chillhop music, which heals my heart. I've always been a fan. thank you. : )
Let me start off by saying that the customer service is amazing! I have purchased a couple items from the Chillhop store with the last one being the Chillhop raccoon plushie which do to everything going on these days was unable to be delivered. That being said after reaching out to their customer service department, David was able to help me resolve this issue even after it had been a couple months. David was able to quickly and very promptly take care of my order! He is absolutely amazing and I am by no means upset by the delay with the order. This will not be the last time I purchase something from the store, and I know that if I ever have any issues with any orders I will be taken care of!
Chillhop music rules. Every album I order from here is lit. Their customer service is also quick and responsive and tries to make sure you are satisfied, even if they run out of stock since some of the albums are extremely limited quantities. Awesome music and helpful people.
I asked for a combination of two orders and they gave me the partial refund from saving on shipping costs. Very quick response even when just releasing a new album, which normally gives lots for contact requests for the shop, but even though, they responded!
Excellent service and customer attention. Product is 100% quality.
Quick and efficient response and mostly sociable
Ben and david are awesome just like the music
Chillhop has a great customer service team - always good at communicating with their fans, especially with the dreaded *supply chain* issues! I've occasionally had to deal with weird international ordering stuff with them, and they're quick to respond & easy to work with. Love the music, love the products, love the whole vibe.
Very helpful customer service! Asked for assistance on an order and was fixed within 24 hours.
Great service and quick delivery!
I was missing an item in my order, but Chillhop in a timely manner contacted me and resolved the issue in the best way possible. Everything arrived was in great condition and I will order more from them in the future.
I love Chillhop Music...Great company with a lot of love for details. Music to relax and enjoy the day. Forget the hustle and bustle of your life. Music with great illustrations. I like the arts and the merch shop and of course the raccoon <3 I really enjoy listening to this music in the home office. Thank you so much for your great work!!
Great record label, they cancel pre-orders if you want to, they have great service and quality vinyl!
Customer service has been prompt and proactive. Glad to recommend a brand that genuinely takes care of its customers. I can shop with ease knowing I'll get immediate help if any glitches occur.
