Company Details

I have no criticism of the staff but your pricing costs over the past FIVE years have been much higher than others and I am terminating the contract. The conversation I had on 10 February 2023 was very pleasant , as all conversations with your staff have been.

Liz O'Connor was as usual extremely helpful and accommodated my requirements.

Martin is friendly, helpful and knowledgeable. he installed our new system with no fuss and made sure there was minimal disruption to our day

Hi We needed to block a nuisance caller to out helpline. This was not a simple process due to the way we have our system set up, but the engineer (M Naughton) provided an excellent solution and put it in place immediately. Cheers Scott

Chris Smith from Chess ICT came today to do the Site survey and worked through everything in a methodical, logical way - even I could understand!! Very helpful and accommodating

Michael was very helpful and explained everything he was doing and fixed the problem in no time.

Since my last review I have been helped by Ricky Walker to resolve at least one part of the issue. He handled the discussion professionally and we were able to agree a way forward. He was extremely helpful in this regard

Liz was very helpful in assisting with my query

The team got back to me very quickly. Michael Fenton was very helpful in restoring my account.

Believe EVERYTHING you read about this company. Absolute scammers. We had an 0800 number with them. Didn’t really use the number much as we didn’t advertise it anymore but kept it just incase we got the odd job call. Decided to check the number back in august, realised it didn’t even work or connect. Tried to log in, account said it no longer existed. We then assumed they didn’t do business with us anymore so cancelled the direct debit. Well well….. that jumped from £8 a month to over £40 with a demand for over £150. Upon protest, they offered half the bill but more importantly, when we did ask questions etc to their staff member “J******* L**” ignored my further questions regarding this debt and has escalated it to a debt company. The worst agent this J******* doesn’t seem to know that ignoring all of our emails will make this very hard for them to chase. A scam company, please, you really don’t need them. Marcus

Michael returned the call on the day he said he would. Problem identified and resolved remotely in seconds. Many thanks. Mark

Michael Fenton was a joy to deal with. He is knowledgeable, friendly and professional. He sorted out my enquiry quickly and efficiently and also advised when it had been completed by telephone and email. Korrie Roberts EFL Vehicles Ltd

Chris Smith came to our store today and was absolutely incredible , he switched our phones over and gave all staff training for the new phones very impressed with the service

Kept well informed

very helpful and was able to help me sort the issue with no stress

Ricky responds within 30 minutes of enquiry and resolves all issues raised.

Ricky was able to sort out the issue we had very quickly - thank you. The response time was fast too - really impressed. Thank you.

I had a fast response after putting in my query this morning. Chess were able to sort my issue out very quickly and were able to give me some valuable advice. Great work - thank you!

Gladwin Electrical Services - we had Martin Cosgrove in to set up our new Poly phone system, everything was explained very well. Very satisfied with the services provided.

Chris Smith, our Chess Technician, was extremely helpful. He explained the use of the phones clearly and concisely with good follow up care.